Enom Status

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All Systems Operational

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

.euRegistry Sep 29, 01:30-03:30 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Sep 22, 01:31 PDT

.EU Registry Sep 29, 06:00-09:00 PDT

.PL Registry Sep 29, 21:00 - Sep 30, 00:00 PDT

.SE .NU Registry Oct 4, 12:00-17:00 PDT

.SE .NU Registry Oct 7, 12:00-17:00 PDT

.CH/.LI Registry Oct 14, 22:00-22:30 PDT

.MX Registry Oct 16, 17:00 - Oct 17, 00:00 PDT

.SE .NU Registry Oct 21, 12:00-17:00 PDT

.COM/.NET Registry Oct 24, 18:00-22:00 PDT

.CH/.LI Registry Nov 4, 22:00-22:30 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:38 PDT

.CH/.LI Registry Nov 16, 23:00 - Nov 17, 04:30 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:40 PDT

.AM, .CX, .LA Registry Nov 21, 00:00-04:00 PDT

.CH/.LI Registry Nov 25, 22:00-23:00 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:41 PDT

.CH/.LI Registry Dec 7, 23:00 - Dec 8, 04:30 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:41 PDT

.CH/.LI Registry Dec 16, 22:00-23:00 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:42 PDT

.CH/.LI Registry Jan 13, 22:00-23:00 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 31, 05:42 PDT

Past Incidents

Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

.fr / .paris Registry Connections

Resolved - Connections to the registry has been restored and .fr/.paris domain services are functioning as normal.
Sep 27, 23:19 PDT

Update - We are continuing to investigate this issue.
Sep 27, 22:53 PDT

Investigating - We are experiencing connection issues to the .fr/.paris registry.

During this time, you may experience issues with :

Domain registration
Domain renewal
Contact changes
Transfers
DNS Server Changes

Domains will continue to resolve normally during this outage. We will update you once we have more information to provide.
Sep 27, 22:41 PDT

Sep 26, 2020

.SG SGNIC Registry Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:16 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Sep 26, 10:15 PDT

Sep 25, 2020

No incidents reported.

Sep 24, 2020

RAA Emails

Resolved - This incident has been resolved.
Sep 24, 17:16 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 16:16 PDT

Investigating - We are investigating new reports of RAA links not working as expected, when users click to verify they are presented with an error:

An Error Has Occurred

An error has occurred while processing the page you requested.
Please try again or, if the error persists, please create a support request in the Support Center.

Our team is looking into this and we will provide updates as they become available.
Sep 24, 15:59 PDT

Sep 23, 2020

.CH/.LI Registry

Completed - The scheduled maintenance has been completed.
Sep 23, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Aug 31, 05:36 PDT

Sep 22, 2020

Reseller Test Environment Service Interruption

Resolved - This incident has been resolved.
Sep 22, 17:23 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 14:45 PDT

Investigating - When trying to access Reseller Test, some users may be seeing: 500 - Internal server error and API commands may also be returned with An unknown error has occurred. Please try again. at this time. Please bear with us as we investigate this issue further.
Sep 22, 10:05 PDT

.PL Registry

Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:00 PDT

.NO Registry

Completed - The scheduled maintenance has been completed.
Sep 22, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 PDT

Sep 21, 2020

Enom Support Live Chat Degraded Service

Resolved - This incident has been resolved.
Sep 21, 12:46 PDT

Monitoring - Live chat should be working again for customers. We will continue to monitor the situation but it should be back up and running in the help center.
Sep 21, 10:03 PDT

Investigating - We are currently looking into an issue with our live chat where customers are not able to access chat through our help center or are getting their chats closed automatically. While we are getting this issue resolved please reach out if you need support via Email or toll-free number: 1-855-266-8838
Sep 21, 09:40 PDT

Sep 20, 2020

enom.com website degradation

Resolved - We have had no service interruption or degradation, our engineering team has confirmed that all services are fully operational. We will be closing this incident.
Sep 20, 05:50 PDT

Monitoring - All services have recovered and mitigation is still in place and running. This issue has been resolved, but We will keep monitoring for stability.
Sep 19, 21:08 PDT

Identified - Our engineering teams are continuing to implement mitigation on the blocks receiving abusive traffic, enom.com, name servers, and API are still currently experiencing service degradation.
Sep 19, 14:05 PDT

Update - We are continuing to investigate this issue.
Sep 19, 13:37 PDT

Investigating - We are also reporting that Enom API is affected. Customers may expect errors when running API calls. Engineering continues to mitigate abusive traffic.
Sep 19, 13:29 PDT

Identified - We are seeing abusive traffic hitting our servers impacting enom.com, our engineers are working to mitigate service impact.
Sep 19, 13:13 PDT

Sep 19, 2020

Verisign Registry - .COM/.NET

Completed - The scheduled maintenance has been completed.
Sep 19, 18:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:00 PDT

DNS Services degradation

Resolved - All the services have recovered successfully, we will be closing this incident.

Duration: 4 hours 22 minutes

6:38 AM PST
11:01 AM PST
Sep 19, 11:02 PDT

Investigating - We are still working to mitigate DDOS, at this time enom.com is currently unreachable.
Sep 19, 10:26 PDT

Monitoring - Mitigation continues, we have not experienced any slowness at this time but will continue to monitor the situation.
Sep 19, 10:03 PDT

Investigating - We are currently experiencing a volumetric DDOS attack on our services, our engineering team is working to mitigate. Some DNS services may experience degraded performance. We will continue to update as new information comes in.

Start time: 6:38 AM PST
Sep 19, 09:31 PDT

Sep 18, 2020

Unable to create new users - Email

Resolved - We identified a small subset of customers who were unable to create email users for 15 minutes, this has since been resolved by our engineering teams. Anyone affected can now continue to create email accounts.

Duration:

Approximately 15 minutes

12:00 PM PST
12:15 PM PST
Sep 18, 12:16 PDT

AFNIC Registry Connections

Resolved - Our connection for .PARIS has been restored. This incident is resolved.
Sep 18, 08:09 PDT

Investigating - We are currently experiencing connection issues with the AFNIC registry (.PARIS). Our operations team is investigating the issue.

This affects registrations, renewals, and management of .PARIS domains. Existing domains will continue to resolve normally
Sep 18, 06:49 PDT

Sep 17, 2020

RAA Verification Emails - Not Sending

Resolved - We are able to confirm that the resend option is working for RAA verification that were previously queued to be sent. If you do not see this occur please contact support.

Thank you for your patience while we worked towards a resolution.
Sep 17, 13:21 PDT

Update - Our vendor has let us know this issue should be resolved and emails should now be delivered as expected.

We are going to continue monitoring this for the time being until we are certain this has been fully resolved.

For those that may still be seeing issues, you can login to your account, go to the domain name in question and click on the option to 'Resend Verification Email'.

If you are still having difficulties, please reach out to our support team.
Sep 16, 15:05 PDT

Monitoring - The problem causing RAA delivery failures has been identified and a solution implemented. As of now we are seeing these Emails sent out for new contact updates and new registrations.

We continue to engage the vendor in respect to older queued messages. If you still have not received your RAA verification Email, please click the 'Resend Verification Email' option within your account or contact support directly for assistance.
Sep 16, 12:51 PDT

Update - We have engaged our vendor to determine the root cause of the issue. Please continue to contact support if you do not receive the RAA verification Email,
Sep 16, 10:22 PDT

Investigating - We are investigating new reports of RAA emails not being sent out when a domain is newly purchased or registrant contact information is adjusted.

If you do not receive the RAA verification Email, please contact support directly for further assistance.
Sep 16, 05:55 PDT

.Okinawa and .Tokyo TLDs

Resolved - Our connections have been restored. This incident is resolved.
Sep 17, 10:37 PDT

Update - We are currently experiencing connection issues with the .Okinawa and .Tokyo TLDs. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .Okinawa and .Tokyo domains. Existing domains will continue to resolve normally.
Sep 16, 21:03 PDT

Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Sep 16, 21:02 PDT

Sep 16, 2020

Okinawa TLD Connection

Resolved - This incident has been resolved.
Sep 16, 19:56 PDT

Investigating - We are currently experiencing connection issues with the .Okinawa TLD. Our operations team is investigating the issue.

This affects registrations, renewals, and management of .Okinawa domains. Existing domains will continue to resolve normally.
Sep 16, 17:55 PDT

Afilias Registry Connections

Resolved - Connection to the Afilias registry has been restored. Domain registrations, renewals, and management should continue as normal. We thank you for your patience with this case.
Sep 16, 13:26 PDT

Investigating - We are currently experiencing connection issues with the Afilias registry. Our operations team is investigating the issue.

This affects registrations, renewals, and management of Afilias domains. Existing domains will continue to resolve normally.

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Sep 16, 12:22 PDT

Corenic Registry Connection Issue

Resolved - This incident has been resolved.
Sep 16, 08:05 PDT

Monitoring - Our dev team has been notified by the registry that there was a brief unexpected network outage, the connection should be restored now and domain management and purchases should function normally once again. We will monitor this issue to make sure that there are no further problems.
Sep 16, 07:52 PDT

Investigating - We are experiencing connection issues with the Corenic Registry. At this time it may affect lookups, registrations and renewals for Corenic TLDs such as: .firm, .shop, .web, .arts, .info, etc.
Sep 16, 07:10 PDT

Sep 15, 2020

RAA Verification Email - Not Sending

Resolved - This incident has been resolved.
Sep 15, 16:25 PDT

Monitoring - A fix has been implemented and RAA emails should start to arrive as expected; some users may experience a delay until the fix has been fully deployed.

We appreciate your patience.
Sep 15, 14:00 PDT

Identified - The issue has been identified as residing upstream with a vendor. Our teams are engaged with them and working towards a resolution.

Please continue to reach out to support directly if you do not receive the RAA verification Email.
Sep 15, 10:42 PDT

Investigating - We are investigating issues with RAA Emails not being sent out when a domain is newly purchased or registrant contact information is adjusted. Our operations staff has been engaged.

If you do not receive the RAA verification Email, please contact support directly for further assistance.
Sep 15, 09:20 PDT