Enom Status

Domain management

Update - We continue to monitor domain services stability while we work on resolving the remaining issues of system email delays (EPP keys, password reset links) and contact synchronization for domains registered, transferred, or updated between 13:10 PST and 22:10 PST on November 20.
Nov 21, 10:13 PST

Update - We have no new information to share just yet and we truly appreciate your patience. We will continue updating this page as we keep on working on solving this issue.
Nov 21, 09:10 PST

Update - We are still working on this and will update again when there is more progress. Our developers are still hard at work trying to solve the problems with email delays for receiving EPP/Authorization Key, Password Reset, and Domain Verification emails. We are also continuing to monitor the correct contact data updates made during the outage period.
Nov 21, 08:43 PST

Update - We are continuing to monitor domain management and registration stability following our recent outage. Work is ongoing to correct contact data updates made during the outage period. If you registered a domain between 13:10 PST and 22:10 PST on November 20 you may see a "Failed executing GETCONTACTS" error when retrieving contact information until this is fully resolved.
Nov 21, 08:13 PST

Monitoring - A fix has implemented which has restored registrations, redemptions, transfers and contact updates. Delays with system messaging - EPP/Authorization Key, Password Reset, and Domain Verification emails are slowly coming back online as well. We are currently working on resolving any residual issues regarding contact changes during the outage period.
Nov 21, 07:40 PST

Update - There are no updates at this time. We continue work to resolve the issue.
Nov 21, 07:06 PST

Update - Our operations team has a plan to resolve the identified issue, and work is being done to implement it. We appreciate your patience in the matter.
Nov 21, 06:38 PST

Identified - Our operations team continues to work to resolve this issue. At this time, registrations, redemptions, transfers and contact updates are affected. You may also see delays with system messaging- EPP/Authorization Key, Password Reset and Domain Verification emails.
Nov 21, 05:40 PST

Update - It has been discovered that this issue is also causing delays in customers receiving EPP/Authorization Key, Password Reset, and Domain Verification emails. Our Ops team is still looking into this issue. We will update you again as soon as possible.
Nov 21, 02:54 PST

Update - There are no new updates at this time. Our operations team continues to work to resolve the domain management and registration issues.
Nov 21, 01:50 PST

Update - Our operations team is still working on this issue. We will provide new updates as they become available. Again, we appreciate your patience.
Nov 21, 01:09 PST

Update - In addition to the Registration errors noted previously, users my experience " Failed Executing GETCONTACTS" error messages when managing contact information.

Our operations team continues to investigate and identify the issue. We will update you the moment new information is available.
Nov 21, 00:02 PST

Update - We are seeing new examples of registrations failing with the below error:

"Unable to insert registrant contact to database.
Unable to insert administrator contact to database.
Unable to insert technical contact to database.
Unable to insert billing contact to database."

We are investigating the issue and will post more information as it becomes available. Thank you again for your patience.
Nov 20, 23:44 PST

Monitoring - Domain registration services are coming back online and should be functioning as expected. We will continue to monitor for stability and we will update you if any changes occur.
Nov 20, 22:54 PST

Investigating - We are seeing errors when attempting domain registrations. Currently, users may experience "“An error occurred in the secure channel support” When submitting registrations.

We will update you as more details become available. We appreciate your patience.
Nov 20, 22:17 PST

.COM.SG registrations

Monitoring - We are now seeing some successful examples of new .COM.SG registrations. We are monitoring the issue as we continue to test cases and confirm a full resolution.
Nov 14, 11:14 PST

Update - Our team is continuing to text the fix for this issue, we will provide more updates as them become available.

We appreciate your continued patience while we work to resolve this.
Nov 6, 15:53 PST

Update - Our Dev team is continuing to look into this issue and we thank you for your patience.

We will provide another update on 11/6/2018 at 6AM PDT.
Nov 5, 15:04 PST

Update - We need to do more testing on our updates to .COM.SG registrations before we can mark this issue resolved.

Next update: November 5, 2018 13:00 PST
Nov 2, 13:00 PDT

Update - We are still testing the changes we've implemented to fix .COM.SG registrations.

Next update: November 2nd, 15:00 PDT
Nov 1, 13:00 PDT

Identified - We have identified the issues preventing new .COM.SG registrations from finalizing, but we need some more time to implement a fix.

Next update: November 1, 13:00 PDT
Oct 30, 11:00 PDT

Update - We are still working on the issue affecting new .COM.SG registration orders not finalizing, we will continue to provide updates as information becomes available

Next update: October 30, 2018 at 11:00AM PDT
Oct 29, 15:01 PDT

Update - We are continuing to look into why new .COM.SG registration orders are not finalizing. We need to dig into this some more.

Next update: October 29, 2018 at 15:00 PDT
Oct 26, 14:00 PDT

Investigating - We identified and repaired the previous example of new .COM.SG domains not receiving consent emails to finalize registrations, but have found another problem preventing successful new registrations. We're on it and will update you as progress is made.

Next update: October 26 at 14:00 PDT
Oct 25, 12:00 PDT

Update - We're still working on getting a fix out for .COM.SG registrations.

Next Update: Thursday October 25th at 12:00 PDT
Oct 24, 12:00 PDT

Identified - While we are continuing to see registrations get stuck for .COM.SG, we've identified the cause of the problem and are working on a resolution and hope to have the fix in place soon.

Next Update: Wednesday, October 24th at 12:00 PDT
Oct 23, 12:11 PDT

Update - We are continuing to see registrations get stuck for .COM.SG. Our team is actively looking into this.

Thank you for your continued patience.

Next Update: Tuesday, October 23rd at 12:00 PDT
Oct 22, 15:33 PDT

Update - We are still seeing stuck registrations for .COM.SG. We are working to get to the bottom of this.

Next update: Monday, October 22 at 14:00 PDT
Oct 19, 09:49 PDT

Investigating - We are currently investigating why new .COM.SG registrations are failing to send the consent email required to complete the registration process. Our team is looking into the cause and we'll continue to update you on our progress.
Oct 18, 07:53 PDT

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

.CA Registry Nov 22, 20:00 - Nov 23, 00:00 PST

TLDs Affected: .ca

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Nov 19, 23:55 PST

CentralNic Registry Nov 25, 02:00-06:00 PST

TLDs Affected: .bar, .best, .ceo, .college, .design, .fans, .feedback, .host, .ink, .kred, .love, .online, .press, .protection, .rent, .rest, .security, .site, .space, .store, .tech, .theatre, .website, .wiki, .xyz, .art, .fun, .tickets, .co.com, .fm, .in.net, .pw, .radio.am, .radio.fm

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Nov 16, 01:26 PST

Registrant Consent Management and Whois Verification Nov 26, 21:00 - Nov 27, 00:00 PST

We are performing proactive firmware upgrades to our load balancing infrastructure in order to stay ahead of security vulnerabilities and other bugs. During this time, registrants may be unable to access their Consent Management Page URL or complete Whois verification. Downtime is not expected to exceed 15 minutes, and service interruptions are unlikely. Domain management services, including registrations, transfers, and renewals, will not be affected.

If you have any questions, please contact support at [email protected].
Posted on Nov 13, 02:52 PST

Past Incidents

Nov 20, 2018

Uniregistry

Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 PST

Scheduled - For a list of all affected TLDs, please see:

http://enom.help/chart

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 19, 23:52 PST

.NO Registry

Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 PST

Scheduled - TLDs Affected: .no

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 16, 01:23 PST

API services

Resolved - All-clear and sorry about this! Please do let us know if you notice anything else unusual with the API connection.
Nov 20, 09:26 PST

Monitoring - The service should be running as normal now but we are keeping it open for a bit just to keep an eye on things. Thank you so much for bearing with us through our investigation.
Nov 20, 08:31 PST

Investigating - We are seeing connection issues to our API services (for Resellers and HRS customers).

Our team is still looking into the cause and we'll continue to update you on our progress.
Nov 20, 07:59 PST

Nov 19, 2018

.DE Registry

Completed - The registry has cancelled this maintenance until further notice.
Nov 19, 05:58 PST

Scheduled - TLDs Affected: .de

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 19, 00:18 PST

SWITCH Registry

Completed - The scheduled maintenance has been completed.
Nov 19, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:30 PST

Scheduled - TLDs Affected: .CH, .LI

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Oct 20, 08:53 PDT

AFNIC Registry

Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 PST

Scheduled - TLDs Affected: .FR

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Oct 20, 08:56 PDT

Nov 17, 2018

.DK Registry

Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:00 PST

Scheduled - TLDs Affected: .dk

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 12, 01:11 PST

Nov 16, 2018

No incidents reported.

Nov 15, 2018

Live chat support

Resolved - The issue we experienced earlier with our Live Chat service has been fully resolved.

Thank you again for your patience while we worked through this.
Nov 15, 19:30 PST

Monitoring - The issue impacting customers ability to reach out to us via our Live Chat has been resolved.

We will keep monitoring the situation for a while to make sure there is no further impact.
Nov 15, 16:33 PST

Update - We are continuing our work to identify the issue causing disconnections and the inability to type messages within our Live Chat environment.

Thank you for your patience while we work through this.
Nov 15, 15:44 PST

Investigating - We are investigating reports of disconnections and inability to type a message within our Live Chat support. This is a high priority issue and we will have updates shortly.
Nov 15, 13:51 PST

.DE Registry

Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:45 PST

Nov 13, 2018

Enom Platform

Completed - The scheduled maintenance has been completed.
Nov 13, 19:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:01 PST

Scheduled - We are completing proactive maintenance work on our domain management systems. During this maintenance window, domain management services, including registration, transfer, and trade functionality, will be unavailable for short periods, or their performance may be degraded. You may also be unable to make Whois changes during this time. We recommend that our users not trigger these service requests as they may result in partial or complete failure.

Email services, as well as SSL registration and management, will not be affected.

We apologize for any inconvenience, and we appreciate your patience. If you have any questions, please contact support at [email protected].
Oct 31, 08:19 PDT

Nov 12, 2018

Neustar Registry

Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 PST

Scheduled - TLDs Affected: .tw, .com.tw, .idv.tw

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 12, 01:04 PST

Afilias Registry Connection Issue (info, mobi, pro & archi)

Resolved - We have received confirmation from our dev team that the connections have been restored and the affected tlds should be back to normal.

Thank you for your patience, please reach out to support if you run into any furhter issues.
Nov 12, 11:07 PST

Investigating - We are currently experiencing connection issues with the Affilias registry. This may affect the: registration, renewal, management, and updates of the following tlds:

.info
.mobi
.pro
.archi

Thank you for your patience while our dev team looks into getting this resolved.
Nov 12, 08:57 PST

CM Registry

Resolved - Our dev team has now fully confirmed that the connection is stable and transactions are being completed successfully.

Thank you for your patience with this issue.
Nov 12, 09:53 PST

Monitoring - The .CM registry is no longer experiencing an outage and we are now monitoring our connection for stability.
Nov 9, 06:42 PST

Identified - We continue to work with the .cm registry as they work to resolve their connectivity issues. We will update you as any new information becomes available.
Nov 6, 23:53 PST

Investigating - We are experiencing issues with our connection to the .CM registry. This affects the following aspects of domain management:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS may continue to resolve, but changes will be unavailable at this time.
Nov 6, 01:30 PST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

Verisign Registry

Completed - The scheduled maintenance has been completed.
Nov 10, 15:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 PST

Scheduled - TLDs Affected: .COM, .NET

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Oct 11, 14:10 PDT

Nov 8, 2018

DNS provisioning

Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 13:30 PST

Scheduled - During this scheduled system maintenance, DNS provisioning will be delayed.

DNS changes can still be made, but will take longer than usual to be applied.
Nov 8, 06:57 PST

.BE Registry

Completed - The scheduled maintenance has been completed.
Nov 8, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 PST

Scheduled - TLDs Affected: .be

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 2, 04:36 PDT

Domain Pushing Issues through Enom UI

Resolved - Our error message handling of pushes has been updated so that when pushes fail, you will see a more descriptive reason why. If your push is failing, it may not be eligible to be pushed "with Contacts", so try pushing "without Contacts". Pushing "with Contacts" is only supported between Resellers and their sub-Retail accounts.
Nov 8, 08:59 PST

Update - We are still continuing to investigate the root cause of this error when trying to push domains.

The current workaround is to Push without contacts and this should allow the push to complete for you.

Thank you for your patience while we work to resolve this.
Nov 5, 15:00 PST

Update - We are still investigating reports of occasional errors when attempting to push domains between Enom accounts. We've identified the workaround of pushing a domain without contacts to be reliable in most cases. Please also confirm that your account is set-up to send and/or receive a domain push:

http://enom.help/push#enable-push
Nov 3, 07:28 PDT

Investigating - We are seeing issues with domain pushes between Enom accounts not going through the Enom interface. This issue is currently being worked on by our dev team. For urgent pushes please reach out to our support team through phones or chat so that we can process this for you on our end.

Thank you for your patience with this issue.
Nov 2, 12:09 PDT

Nov 7, 2018

.SE Registry

Completed - The scheduled maintenance has been completed.
Nov 7, 07:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:31 PST

Scheduled - TLDs Affected: .se

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Nov 2, 04:35 PDT

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