Enom Status

All Systems Operational

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

.CH/.LI Registry Sep 19, 22:00-22:30 PDT

TLDs Affected: .ch, .li

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Sep 4, 02:35 PDT

.COM/.NET Registry Sep 22, 18:00-18:45 PDT

TLDs Affected: .com, .net

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Sep 4, 02:39 PDT

Enom Platform Sep 26, 21:00 - Sep 27, 00:00 PDT

We are performing proactive firmware upgrades to our load balancing infrastructure in order to stay ahead of security vulnerabilities and other bugs. During this time, registrants may be unable to access their Consent Management Page URL or complete Whois verification. Downtime is not expected to exceed 15 minutes, and service interruptions are unlikely. Domain management services, including registrations, transfers, and renewals, will not be affected.

If you have any questions, please contact support at [email protected].
Posted on Sep 14, 04:38 PDT

.UK Registry Oct 3, 22:00 - Oct 4, 00:00 PDT

TLDs Affected: .uk

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Sep 11, 02:00 PDT

Past Incidents

Sep 19, 2018

No incidents reported today.

Sep 18, 2018

Access.enom.com Google Domains Management Issue

Resolved - This issue is being addressed by our account manager. Please contact support if you run into any further issues.
Sep 18, 13:22 PDT

Investigating - We are currently looking into a case where domains registered through G-suite are not being given proper access passwords to log into access.enom.com and are not displaying the correct registrant information.

Thank you for your patience on this matter while we look into this case further.
Sep 17, 12:59 PDT

.DE Registry

Completed - The scheduled maintenance has been completed.
Sep 18, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 PDT

Scheduled - TLDs Affected: .de

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Sep 11, 01:59 PDT

Sep 17, 2018

Domain Renewal Issue in Enom

Resolved - This issue has now been resolved. Please reach out to support if your run into any furhter issues.
Sep 17, 15:44 PDT

Monitoring - Our dev team has pushed a bug fix for this issue. If you were having renewal issues previously, please try submitting another order. We will keep testing on our end and update once this issue is fully resolved.
Sep 17, 13:45 PDT

Investigating - We are currently looking into an issue where domain renewals are not completing through the Enom cart.

We are working with our dev team to get this resolved. Thank you for your patience.
Sep 17, 12:38 PDT

Domain Registrations and WhoIs Checks

Resolved - This incident has been resolved.
Sep 17, 02:17 PDT

Monitoring - Our operations team has resolved the issues we encountered which impacted domain registrations, contact updates and whois lookups between 10:17 PM PST through 1:16 AM PST. We will continue to monitor for any further issues.
Sep 17, 01:48 PDT

Update - Services are now recovering. There is still an intermittent issue with our whois service which is being addressed by our operations team.
Sep 17, 01:09 PDT

Update - Our operations team continues work to address the issue affecting registrations, contact information management and whois lookups. There are no new updates at this time.
Sep 17, 00:32 PDT

Update - There are no additional updates at this time. Our operations team is still working towards a resolution.
Sep 16, 23:58 PDT

Identified - Complications are currently being dealt with by Operations and issues with processing domains registrations, contact updates, as well as Whois lookups can be expected until resolved. This issue began at 1:17 AM EST and is still being worked on.
Sep 16, 23:27 PDT

Investigating - We are investigating reports of API registration and Whois checks potentially failing.

At this time, you may experience degraded or failed service for the following:

-Domain Registrations,
-Contact Updates,
-Whois Check,
-Domain Pushes.

DNS resolution is not reported as affected at this time. We apologize for any inconvenience and will update you the moment we have more information to provide.
Sep 16, 22:46 PDT

Sep 15, 2018

Enom service interruption

Resolved - This incident has been resolved.
Sep 15, 06:00 PDT

Monitoring - Services have been restored and systems are operational. There have been no additional issues since the last incident- https://enomstatus.com/incidents/c3xmkcszvvzd. However, we will continue to monitor this case to ensure there are no further issues.
Sep 13, 06:59 PDT

Sep 14, 2018

Outbound mail delivery

Resolved - There have been no additional issues since the last update. The delays have cleared up and the issue has been resolved.
Sep 14, 06:55 PDT

Monitoring - Our operations team has adjusted filtering for outbound mail. Monitoring will continue until delays have fully subsided.
Sep 14, 06:25 PDT

Investigating - We are investigating a potential issue with sending mail through our basic email service. Users may experience slowness or an error when sending emails. Our operations team has been engaged.
Sep 14, 05:40 PDT

Sep 13, 2018

.CA Registry

Completed - The scheduled maintenance has been completed.
Sep 13, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 PDT

Scheduled - TLDs Affected: .ca

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Sep 11, 01:57 PDT

Delayed automated system emails (verification emails, password reset links)

Resolved - The delays we were previously experiencing with outbound system emails have now cleared and all queued emails have been sent. Thanks for bearing with us.
Sep 13, 09:27 PDT

Investigating - We are investigating reports of delayed outbound system emails, including domain verification emails and account password reset links. Our team is looking into the cause and we'll update you once we know more.
Sep 13, 08:00 PDT

Enom service interruption

Resolved - There have been no additional issues since the last update. The issue has been resolved.
Sep 13, 06:43 PDT

Monitoring - The DDOS stopped at 05:05 PDT and services have now recovered. We will continue to monitor for any further issues.
Sep 13, 05:58 PDT

Update - We have identified the root cause of the outage as a DDOS and are working with our upstream network providers to resolve. This issue has the highest level of attention internally and we will provide additional updates as they become available
Sep 13, 04:41 PDT

Identified - The issue affecting Enom control panels and API is being worked on by our operations team. There are no additional updates at this time.
Sep 13, 04:19 PDT

Investigating - Enom services and control panels may be inaccessible due to an internal network issue. Domain orders via the API are also affected.

This is currently being investigated by our operations team.
Sep 13, 03:32 PDT

Sep 12, 2018

No incidents reported.

Sep 11, 2018

.Kiwi Registry Connection Problem

Resolved - We are no longer seeing this issue on our end. You should now be able to register and update .kiwi registry domains.

Thank you for your patience on this matter.
Sep 11, 14:12 PDT

Investigating - We are currently seeing a connection problem with the .kiwi registry. Existing domains should be working properly but any new registrations or updates may not go through.

Thank you for your patience on this matter, while we get this resolved.
Sep 11, 11:36 PDT

Sep 10, 2018

Domain list not showing all/any registered domains

Resolved - The issue that was impacting customers from viewing domains within their account has now been resolved.

Thank you for your patience in this matter.
Sep 10, 18:08 PDT

Monitoring - We have identified the issue preventing domain lists from being accessed fully/at all within Enom accounts and a fix has been put in place.

We will be monitoring the situation and post any updates as they become available.

Should everything continue to work as expected this issue will moved to a resolved status.
Sep 10, 16:21 PDT

Investigating - We are investigating reports of registered domains not showing in the My Domains manager in Enom accounts. While the domains are registered, they are not able to be searched or managed at this time.

We're currently investigating the issue.
Sep 10, 15:50 PDT

Domain list not showing all registered domains

Resolved - The service has been completely restored to show all registered domains in accounts at Enom. You can fully manage your registered domains again. If you are still experiencing issues, please don't hesitate to contact us!
Sep 10, 12:46 PDT

Donuts Registry

Completed - The scheduled maintenance has been completed.
Sep 10, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 PDT

Scheduled - TLDs Affected: .academy, .accountants, .actor, .agency, .airforce, .apartments, .army, .associates, .attorney, .auction, .band, .bargains, .bike, .bingo, .boutique, .builders, .business, .cab, .cafe, .camera, .camp, .capital, .cards, .care, .careers, .cash, .casino, .catering, .center, .charity, .chat, .cheap, .church, .city, .claims, .cleaning, .clinic, .clothing, .coach, .codes, .coffee, .community, .company, .computer, .condos, .construction, .consulting, .contractors, .cool, .coupons, .credit, .creditcard, .cruises, .dance, .dating, .deals, .degree, .delivery, .democrat, .dental, .dentist, .diamonds, .digital, .direct, .directory, .discount, .doctor, .dog, .domains, .education, .email, .energy, .engineer, .engineering, .enterprises, .equipment, .estate, .events, .exchange, .expert, .exposed, .express, .fail, .family, .farm, .finance, .financial, .fish, .fitness, .flights, .florist, .football, .forsale, .foundation, .fund, .furniture, .futbol, .fyi, .gallery, .games, .gifts, .gives, .glass, .gmbh, .gold, .golf, .graphics, .gratis, .gripe, .group, .guide, .guru, .haus, .healthcare, .hockey, .holdings, .holiday, .hospital, .house, .immo, .immobilien, .industries, .institute, .insure, .international, .investments, .irish, .jetzt, .jewelry, .kaufen, .kitchen, .land, .lawyer, .lease, .legal, .life, .lighting, .limited, .limo, .live, .loans, .ltd, .maison, .management, .market, .marketing, .mba, .media, .memorial, .moda, .money, .mortgage, .movie, .navy, .network, .news, .ninja, .partners, .parts, .photography, .photos, .pictures, .pizza, .place, .plumbing, .plus, .productions, .properties, .pub, .recipes, .rehab,,.reise ,.reisen .rentals, .repair, .report, .republican, .restaurant, .reviews, .rip, .rocks, .run, .sale, .salon, .sarl, .school, .schule, .services, .shoes, .shopping, .show, .singles, .soccer, .social, .software, .solar, .solutions, .studio, .style, .supplies, .supply, .support, .surgery, .systems, .tax, .taxi, .team, .technology, .tennis, .theater, .tienda, .tips, .tires, .today, .tools, .tours, .town, .toys, .training, .university, .vacations, .ventures, .vet, .viajes, .video, .villas, .vin, .vision, .voyage, .watch, .wine, .works, .world, .wtf, .xn--czrs0t, .xn--fjq720a, .xn--unup4y, .xn--vhquv, .zone

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Sep 3, 01:24 PDT

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

.AU Registry

Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT

Scheduled - TLDs Affected: .au

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Sep 3, 01:20 PDT

Sep 6, 2018

Failed executing GETCONTACTS

Resolved - This incident has been resolved.
Sep 6, 17:38 PDT

Update - We are continuing to monitor for any further issues.
Sep 6, 16:48 PDT

Monitoring - Monitoring

We have identified and fixed the issue preventing customers from making changes to existing domains.

We will continue to monitor the situation for the next while to make sure it does not resurface.
Sep 6, 16:48 PDT

Investigating - We are investigating reports of a "Failed executing GETCONTACTS" error when managing domain contact information. We're currently investigating the issue and will have updates shortly.

Thank you for your patience.
Sep 6, 15:54 PDT

Domain Registratrion and Domain Management Issues

Resolved - This incident has been resolved.
Sep 6, 17:37 PDT

Update - We are continuing to monitor for any further issues.
Sep 6, 16:49 PDT

Monitoring - We have identified and fixed the issue preventing customers from purchasing new domains or making changes to existing domains. Services should be restored but our dev team is still running tests.

We will continue to monitor the situation for the next while to make sure it does not resurface.
Sep 6, 16:36 PDT

Investigating - We are experiencing a system issue that is preventing users from registering and managing domain names in the Enom system. We are looking into getting this resolved as quickly as possible.

Thank you for your patience.
Sep 6, 16:16 PDT

Some support calls not routing correctly

Resolved - We are no longer seeing issues with inbound calls. Thank you for your patience on this matter.
Sep 6, 15:47 PDT

Monitoring - The issue with our inbound phone support line was identified and repaired. We are now seeing recovery and monitoring the results.
Sep 6, 14:27 PDT

Investigating - We are currently investigating an issue with our inbound phone center not routing all calls correctly. We will update you as soon as we know more.
Sep 6, 14:07 PDT

.JP Registration and Contact Update Issues

Resolved - We have confirmed that we will no longer be supporting .JP domains. No new .JP domain registrations will be accepted. If you need assistance transferring-away an existing domain, please contact our Support team:

https://help.enom.com
Sep 6, 14:42 PDT

Update - Our team is still looking into the cause of the errors with new .JP registrations and some .JP contact updates. We'll continue to update you on our progress.
Aug 31, 07:01 PDT

Update - We have expanded the scope of our .JP registration issue to include errors when attempting some contact detail updates on .JP domains. Our efforts to isolate the problem are ongoing. Your patience is greatly appreciated.
Aug 24, 09:45 PDT

Investigating - At this time we are not able to process .jp registrations at the Enom registrar. Our dev team is currently looking to see what can be done to resolve this issue. Thank you for your patience.
Aug 14, 13:21 PDT

Connection interruption to .CM

Resolved - The connection to the .CM registry has been restored. The registry was unable to confirm the root cause. Services are functioning as they should.
Sep 6, 03:29 PDT

Update - Our team continues to investigating this issue, and will provide updates as we receive them. Thank you for your patience.
Sep 5, 21:57 PDT

Investigating - Our connection to the .CM registry is currently interrupted. We are investigating the issue. During this time, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS may continue to resolve, but changes will be unavailable at this time.
Sep 5, 18:48 PDT

Sep 5, 2018

Delayed automated system emails (EPP keys, password reset links)

Resolved - Our dev team has confirmed that this issue has been resolved. We have been able to test and confirm that Enom system Emails should be received properly again.

Thank you for your patience with this matter.
Sep 5, 17:03 PDT

Identified - We have identified the issue that was causing a delay in our outbound system emails (e.g. EPP keys, password reset links, consent emails). An adjustment was made to repair the root cause and we're currently waiting for the queued emails to process so we can re-evaluate. You may continue to experience delays during this time. Thank you for your continued patience.
Sep 5, 10:58 PDT

Investigating - We are investigating reports of delayed outbound system emails, including EPP keys and account password reset links. Our team is still looking into the cause and we'll continue to update you on our progress.
Sep 5, 06:54 PDT

Messaging system

Resolved - The issues we were experiencing with our messaging system have now been resolved. Emails are now being sent in a timely manner.
Sep 5, 03:08 PDT

Investigating - We are investigating an issue with our messaging system which may result in delayed EPP, password reset and other system emails. Our operations team is working on the case.
Sep 5, 01:36 PDT

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