Enom Status

Error Submitting Help Requests Within Enom Account

Identified - Zendesk has confirmed that the issue is on their end, and it affects the "Guide" system in Helpdesk. This includes the ability to submit requests. We are monitoring Zendesk's progress on addressing this issue. We will update you as soon as we have more inforamtion.
Aug 21, 23:11 PDT

Investigating - We are aware of an issue affecting the ability to submit verified help requests from within Enom accounts.

If you have an urgent issue, you can contact us via chat or phone.

We have noted it is possible to submit requests using a shorter subject line, if you have a request fail to submit and you have come to an error page, you can go back and shorten the subject to submit.

We are investigating this and will update when we have more information.
Aug 21, 21:59 PDT

.jp Domain Registration Issue

Investigating - At this time we are not able to process .jp registrations at the Enom registrar. Our dev team is currently looking to see what can be done to resolve this issue. Thank you for your patience.
Aug 14, 13:21 PDT

Domain Services Degraded Performance

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Degraded Performance

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

.IN Registry Aug 22, 08:00-10:00 PDT

TLDs Affected: .in

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Aug 20, 02:02 PDT

.COM / .NET Registry Aug 25, 18:00-18:45 PDT

TLDs Affected: .com, .net

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Aug 15, 01:51 PDT

.TW Registry Aug 30, 05:00-07:00 PDT

TLDs Affected: .tw

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Aug 15, 01:59 PDT

Verisign Registry Aug 30, 14:00-18:00 PDT

TLDs Affected: .cc, .コム

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Aug 15, 02:43 PDT

Past Incidents

Aug 21, 2018

PIR Registry

Completed - The scheduled maintenance has been completed.
Aug 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 PDT

Scheduled - TLDs Affected: .org, .ngo, .ong

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Aug 20, 01:58 PDT

Aug 20, 2018

API Requests

Resolved - Our Operations team was able to quickly identify and resolve this issue. API WhoIs check functionality is now fully restored.

Thank you for your patience as we worked on this matter.
Aug 20, 22:25 PDT

Update - Our operations team has identified this issue to include API WhoIs lookups. We will post more as it becomes available.
Aug 20, 22:17 PDT

Investigating - We are investigating possible issues with API Requests. Our operations team is investigating the issue and we will post more information as it becomes available.

We apologize for any inconvenience this causes.
Aug 20, 22:15 PDT

COM/NET Connectivity

Resolved - Our Operations team was able to quickly pinpoint and resolve the issue. Connectivity is restored and all COM/NET functions are restored.
Aug 20, 22:23 PDT

Investigating - We are investigating reports of issues with our connectivity to Verisign, the .com/.net registry. We're currently investigating the issue and will have updates shortly.

Other Verisign TLDs may be affected, including .tv, .cc, and .name.

During this time, you may experience issues with:

Registrations,
Renewals,
Transfers,
Contact changes,
DNS changes.

We appreciate your patience and understanding.
Aug 20, 21:58 PDT

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

Degraded Services for Web Hosting services Ehost-services210.com and Ehost-services212.com

Resolved - This issues has since been resolved. Services should be functioning as expected.

Thank you for your patience.
Aug 15, 14:09 PDT

Investigating - We are currently seeing issues on our hosting servers Ehost-services210.com and Ehost-services212.com. Some websites may not be resolving properly or having issues with updates. Our dev team is looking into this further.

Thank you for your patience on this matter.
Aug 15, 11:31 PDT

Aug 13, 2018

.DE Registry Connectivity Issues

Resolved - The issue with our connection to the .de registry has been resolved. We are will continue to monitor for stability and take further action if needed.

Thank you for your patience as we worked to resolve this issue.
Aug 13, 04:20 PDT

Investigating - It has been brought to our attention that we are experiencing issues with connectivity to the .de registry. We are working on isolating the issue and will give more information as soon as possible.

During this time, you may experience intermittent issues with:

Registration
Renwals
EPP Code Generation
Contact Change
DNS Server Changes.

Domains will continue to resolve as normal.

We appreciate your patience and understanding.
Aug 13, 00:47 PDT

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

SSL Approval Issues for Symantec and Geotrust Certificates

Resolved - At this time, our vendor has not provided a resolution time. We've set this incident to 'resolved' and will continue to track the on-going problem.

If you have additional questions please reach out to us and quote ticket number #339925 for any updates on this problem.
Aug 9, 06:02 PDT

Investigating - The service for Domain Control Validation emails for Digicert Trust Products is currently degraded.
This incident affects all DigiCert, Symantec, Rapidssl, GeoTrust, and Thawte Trust SSL products.

At this time you will not be able to send emails to any approver contacts who's domain is based on the root level of the order's common name.

For Example:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

However, you will still be able to receive DCV emails to addresses in the following format:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

We advise that customers that need to purchase SSLs during the downtime either make accommodations to: purchase a Comodo Certificate, receive the letter based on the example shown above, or instead opt-in for FILE or DNS based validation.

The expected fix date is on the 8th of August 2018. We will provide any updates to this case if need be. Thank you for your patience with this matter.
Aug 3, 09:42 PDT

Degraded services for ehost-services211.com

Resolved - The service with Plesk websites on our hosting server 211 has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!
Aug 9, 05:53 PDT

Investigating - We are currently looking into an issue with Plesk websites on our hosting server 211. During this time you may see some of your websites not resolving properly. Our developer team is looking into this issue and we will update you as soon as this issue is resolved.
Aug 9, 05:05 PDT

Aug 8, 2018

.CH .LI Registry Maintenance

Completed - The scheduled maintenance has been completed.
Aug 8, 22:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 22:00 PDT

Scheduled - Switch, The ch/.li registry, will be conducting scheduled maintenance.

During the maintenance, you may expect the following to be degraded or unavailable:

Registrations,
Renewals,
Transfers including EPP code retrieval,
Whois checks,
Contact updates,

DNS resolution will continue to resolve, but changes will be unavailable.
Aug 7, 00:02 PDT

Unable to register select TLDs in Enom cart

Resolved - This issue has been tested and resolved by our dev team. Thank you for your patience.
Aug 8, 16:18 PDT

Update - Our dev team is still looking to get this issue resolved. We should have a fix shortly. Thank you for your continued patience.
Aug 8, 11:15 PDT

Update - We are continuing to work on a fix for this issue.
Aug 7, 10:59 PDT

Identified - We are aware of what's causing the problem with the affected TLDs and are working to fix it. We hope to have the fix in place soon.

If you are using Enom's API, you can continue to register domains using PURCHASE command for the listed TLDs.
Aug 7, 09:21 PDT

Investigating - We are aware of the issue that the following list of TLDs currently cannot be registered via the Enom cart and are working to get it resolved ASAP.

.pe
.com.pe
.net.pe
.org.pe
.nom.pe
.es
.com.es
.nom.es
.org.es
.au
.com.au
.net.au
.org.au
.sg
.com.sg
.fr
.audio
.auto
.barcelona
.blackfriday
.car
.cars
.christmas
.click
.diet
.eus
.flowers
.gal
.game
.gift
.guitars
.help
.hiphop
.hosting
.juegos
.link
.lol
.mom
.nyc
.photo
.pics
.property
.quebec
.scot
.sexy
.tattoo
Aug 7, 05:35 PDT

Domain Services currently offline

Resolved - We are not getting reports of new issues with domain management and purchases. Our testing confirmed that the issue should be resolved.
Aug 8, 09:29 PDT

Monitoring - Our team is still looking into the cause but performance has started to improve.

At this time, domain management, including purchases, transfers, and DNS. We'll continue to update you on our progress.
Aug 8, 09:03 PDT

Identified - We now know what's causing the problem and are working to fix it. We hope to have the fix in place soon.
Aug 8, 08:40 PDT

Investigating - We are investigating reports of outages on our servers. We're currently investigating the issue and will have updates shortly.
Aug 8, 08:25 PDT

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