Support Center
HostedEmail Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:15 PST
Scheduled - Our operations team will be performing maintenance on the HostedEmail platform.

During this time interruptions are not expected, however, users may see a blip in service during the maintenance window.
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
API Operational
Basic Email Service Under Maintenance
G Suite Email Service Operational
DNS Service Operational
Web Hosting Service Operational
SSL Certificates Operational
Enom.com Operational
Website Operational
Domain Search Operational
Domain Purchase Operational
Domain Management Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.CH & .LI Registry Jan 29, 21:00-21:30 PST
During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Oct 10, 12:46 PDT
Past Incidents
Jan 21, 2020
.PL Registry
Completed - The scheduled maintenance has been completed.
Jan 21, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 23:48 PST
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Jan 19, 23:47 PST
Account Refill - Service Unavailable
Resolved - We have resolved the issue with the account refill page. Thank you for your patience.
Jan 21, 14:00 PST
Identified - We have identified the cause of the error and are working towards a resolution. Users may still see:

Service Unavailable
HTTP Error 503. The service is unavailable.
Jan 21, 13:12 PST
Investigating - We are currently investigating reports of errors on the account refill page. Users may see:

Service Unavailable
HTTP Error 503. The service is unavailable.

We have engaged our operations team and appreciate your patience.
Jan 21, 12:27 PST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
.IN Registry Connections
Resolved - This has been resolved and .in registry connections have been restored. Thank You.
Jan 15, 02:13 PST
Investigating - We are currently experiencing connection issues with the .IN registry.

Our operations team has reached out to the .in registry to determine the cause.

This will affect .in domain:
Registrations,
Renewals,
Transfers,
DNS changes,
Contact Changes

Existing domains will continue to resolve normally.

We will update you as more information becomes available.
Jan 15, 01:09 PST
Jan 14, 2020
DNS updates
Resolved - Our teams have now resolved the issue we were experiencing with DNS changes earlier.

Thank you for your patience.
Jan 14, 15:52 PST
Update - Our dev team is continuing to implement a fix. We appreciate your continued patience and hope to have this issue resolved shortly.
Jan 14, 13:03 PST
Update - This issue is still actively being worked on by our dev team. Thank you for your continued patience with this case.
Jan 14, 10:46 PST
Identified - We have identified the source of our DNS delays and are planning a fix. Apologies to all customers impacted by this delay.
Jan 14, 08:30 PST
Investigating - We discovered a potential delay in updates on our DNS hosts (name-services.com). We're investigating. DNS changes may take longer than usual to update.
Jan 14, 06:44 PST
Jan 13, 2020
Sectigo SSL Certificate Order Degredation
Resolved - This incident has been resolved.
Jan 13, 08:52 PST
Investigating - We are currently looking into an issue where Sectigo SSL orders may not be going through. Our dev team is looking into our connection with the SSL provider. We appreciate your patience with this case.
Jan 13, 08:21 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
HostedEmail Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:00 PST
Scheduled - Our operations team will be performing maintenance on the HostedEmail platform.

During this time interruptions are not expected.
Jan 10, 11:45 PST
Jan 9, 2020

No incidents reported.

Jan 8, 2020
.CH & .LI Registry
Completed - The scheduled maintenance has been completed.
Jan 8, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 PST
Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Oct 10, 12:45 PDT
.NU registry
Resolved - We are no longer seeing connection failures to .NU. Everything should be back to normal now.
Jan 8, 05:42 PST
Investigating - We are currently having connection issues with the .NU registry. The registry might be experiencing a temporary outage or undergoing maintenance.

Resellers' API calls and modification of .NU domains in the control panel will result in an error message.

Registrants will not be able to register new domains, transfer-in, renew, or modify information on existing ones.

Our operations team is investigating and will update as soon as we hear back from the registry.
Jan 8, 05:31 PST
Resellertest.enom.com Outages
Resolved - Our testing environment resellertest.enom.com is working as expected again. Thanks for bearing with us.
Jan 8, 05:37 PST
Identified - Our operations team has identified the cause of the errors and are working towards a full resolution. We continue to monitor for progress and will provide updates as they are available.

Thank you for your continued patience.
Jan 2, 11:46 PST
Investigating - We are investigating multiple reports of lookups, domain registrations, and contact updates failing via resellertest. Our operations team has been made aware and are working towards a resolution.
Dec 30, 12:56 PST
Jan 7, 2020

No incidents reported.

← Incident History Powered by Statuspage