Enom Status

Enom Test Environment - Credentials Error

Update - We are getting reports that users are still receiving username or password errors when attempting to access the resellertest environment. We have reengaged our operations team and will provide any updates as they become available.
Aug 6, 01:06 PDT

Update - We continue to monitor while the resolution is fully implemented. Users may still see responses returned stating the username and/or password is incorrect.
Aug 5, 11:23 PDT

Monitoring - Our operations staff were able to identify the issue and have implemented a resolution. We will continue to monitor for further issues.

Thank you for your patience.
Aug 5, 08:17 PDT

Investigating - We are investigating reports of credential errors when processing actions via the test environment. Users may see "Validation error; invalid ; password" returned. This affects the ability to process API commands as well as UI functionality via resellertest.enom.com
Aug 5, 05:24 PDT

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Afilias Registry Aug 6, 08:00-12:00 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Jul 30, 05:33 PDT

PIR Registry Aug 6, 08:00-12:00 PDT

.EU Registry Aug 11, 21:00 - Aug 12, 00:00 PDT

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For more information, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Aug 4, 05:12 PDT

.CH/.LI Registry Aug 15, 22:00-22:30 PDT

.MX Registry Aug 28, 17:00 - Aug 29, 00:00 PDT

.am, .cx .la Registry Aug 29, 00:00-04:00 PDT

.CH/.LI Registry Sep 2, 22:00-22:30 PDT

.COM/.NET Registry Oct 24, 18:00-22:00 PDT

Past Incidents

Aug 6, 2020

Unresolved incident: Enom Test Environment - Credentials Error.

Aug 5, 2020

Aug 4, 2020

Enom Test Environment Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 20:03 PDT

Update - While the majority of maintenance has been completed, users may still see DNS propagation delays when making changes via the test environment. These delays are expected to be resolved within the next 24 hours.

Thank you for your continued patience.
Aug 4, 12:39 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 12:03 PDT

Scheduled - Our test environment (resellertest.enom.com) continues to be worked on. During this maintenance period users may be unable to process commands and/or DNS updates via the test UI or API.

We will continue to monitor for completion. Thank you for your patience.
Aug 4, 12:01 PDT

Enom Test Environment Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 11:24 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 10:24 PDT

Scheduled - Our dev team has stated that the test environment maintenance may take another hour. During this time users may have issues logging in and running test commands. Thank you for your continued patience.
Aug 4, 10:23 PDT

Enom Test Environment Maintenance

Completed - The Test Environment Maintenance is going to take another hour. We appreciate your continued patience.
Aug 4, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 11:00 PDT

Scheduled - The Enom API Test Environment will be down from 4am - 10am PDT on August 4th to undergo scheduled maintenance. During this time resellers will not be able to log into the test environment and run test commands.
Jul 23, 12:02 PDT

DNS Timeouts

Resolved - This issue has been resolved.

Incident Start Time: 08-04-2020 05:58:00 PDT
Incident End Time:08-04-2020 8:00:00 PDT
Total Duration:2hrs, 2min
Aug 4, 09:11 PDT

Monitoring - Our operations staff were able to identify and resolve the issue. We will continue to monitor for further timeouts.
Aug 4, 08:14 PDT

Update - We are investigating reports of DNS issues. Customers may see intermittent DNS related timeouts while ongoing. Our operations team has been made aware and are working towards a resolution.

This issue impacts:

dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com
Aug 4, 07:57 PDT

Investigating - Degradation of service
Aug 4, 07:51 PDT

Aug 3, 2020

Donuts Registry

Completed - The scheduled maintenance has been completed.
Aug 3, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Aug 2, 04:58 PDT

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Sectigo Updates - SSL

Completed - The scheduled maintenance has been completed.
Jul 30, 11:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:00 PDT

Scheduled - During the update window customers will be unable to configure any SSL products we offer.

Thank you for your patience.
Jul 29, 11:16 PDT

Jul 29, 2020

Email Service Degraded

Resolved - This incident has been resolved.
Jul 29, 17:25 PDT

Monitoring - Our team has resolved the root cause and email services are now working as intended.

We will monitor this fix for the next while to ensure there are no further issues.

Thank you again for your patience.
Jul 29, 16:35 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 29, 16:04 PDT

Update - Our team is continuing to work towards a resolution to the email issues currently being seen.

We will provide additional updates as they become available.
Jul 29, 14:53 PDT

Investigating - We are currently investigating reports of users being unable to utilize their email services as anticipated.

Users may experience inbound email delivery delays, slowness or timeouts while accessing their email.

Thank you for your patience.
Jul 29, 13:43 PDT

Jul 28, 2020

Nominet Registry

Completed - The scheduled maintenance has been completed.
Jul 28, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT

Jul 27, 2020

.ASIA/.ME/.XXX/.BZ registry connection

Resolved - Our connection to the Afilias has been restored.

Thank you for your patience.
Jul 27, 19:59 PDT

Update - We are currently experiencing connection issues with the Afilias registry.

Users will experience difficulties to lookup .xxx/.asia/.me/.bz TLD's; renewals and registrations will also be unavailable at this time.

We will continue to investigate and provide further information as it becomes available.
Jul 27, 19:20 PDT

Investigating - Degradation of service
Jul 27, 18:50 PDT

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

Email Service Degraded

Resolved - The issue we saw earlier with Email Services has now been fully resolved.

Thank you for your patience.
Jul 23, 18:30 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 17:54 PDT

Investigating - We are seeing reports of some users being unable to use their email services as expected.

Our team is actively looking into this and we will provide updates as they become available.
Jul 23, 17:20 PDT

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