Enom Status

GDPR Implementation

Update - We are continuing our work to resolve the following issues:

- Domain pushes failing intermittently
- Inability to transfer-in and manage some ccTLD domains

We appreciate your continued patience.

Our next update will be June 19th 11:00 PDT.
Jun 18, 17:22 PDT

Update - Our development team is still looking into the issues regarding:

- Domain pushes failing intermittently
- Inability to transfer-in and manage some ccTLD domains

Thank you for your continued patience.

Our next update will be June 18th 17:00 PDT.
Jun 18, 11:03 PDT

Update - The error some user were experiencing when trying to update domain contact should now be resolved.

We are continuing to investigate the following issues:

- Failures with the domain push function
- Unable to transfer-in some ccTLD domains

Our next update will be June 18th at 11:00 PDT.
Jun 15, 17:29 PDT

Update - The causes of the errors "Failed executing GETCONTACTS" and "Failed executing CONTACTS" have been identified and resolved.

Investigation continues into the remaining issues:

- Some domain contact updates are not going through
- Failures with the domain push function
- Unable to transfer-in some ccTLD domains

Our next update will be June 15th at 17:00 PDT.
Jun 15, 11:00 PDT

Update - We are still looking into the following issues with no further updates at this time.

- Some domain contact updates are not going through
- Failures with the domain push function
- Unable to transfer-in some ccTLD domains
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors

Thank you for your patience, we will be providing another update on June 15th at 11:00 PDT
Jun 14, 17:10 PDT

Update - The errors we were previously experiencing with transferring-in .CA domains through the Enom website are now resolved. There are still remaining issues with transferring-in other ccTLD domains.

Our full list of current open issues remains the same:

- Some domain contact updates failing
- Failures with the domain push function
- Unable to transfer-in some ccTLD domains
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors

We will update next once there is any progress toward resolution, or on June 14 at 17:00 PDT, whichever comes first.
Jun 14, 11:00 PDT

Update - Thank you for your ongoing patience. We continue to experience a service interruption with the following domain and account management issues:

- Some domain contact updates
- Failures with the domain push function
- Unable to transfer-in some ccTLD domains
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors

We will update next once there is any progress toward resolution, or on June 14 at 11:00 PDT, whichever comes first.
Jun 13, 11:00 PDT

Update - We currently do not have any further updates on the following issues:

- Domain contact updates, Domain pushes, and ccTLD issues.
- Unable to transfer-in some ccTLD domains.
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors.

We hope to get these issues resolved soon with our dev team.
Jun 12, 11:05 PDT

Update - The previous issues are still being looked at by our dev team:

- Domain contact updates, Domain pushes, and ccTLD issues.
- Unable to transfer-in some ccTLD domains.
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors.

We have no further updates at this time.
Jun 11, 17:04 PDT

Update - Our development team are still looking into the previous known issues:

- Domain contact updates, Domain pushes, and ccTLD issues.
- Unable to transfer-in some ccTLD domains.
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors.

We appreciate your continued patience on this matter.
Jun 11, 11:06 PDT

Update - Our development team is continuing to work on refining our GDPR implementation. The following issues are still ongoing:

- Domain contact updates, Domain pushes, and ccTLD issues.
- Unable to transfer-in some ccTLD domains.
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors.

Services have been restored for:

- EPP/Authorization code emails being delayed or not being sent out.

Next Update: 11:00 PDT Monday
Jun 8, 12:59 PDT

Update - We are continuing to work on resolving the following issues:

EPP/Authorization code emails being delayed or not being sent out.

Domain contact updates, Domain pushes, and ccTLD issues.

We appreciate your patience while we continue our work to resolve these.
Jun 7, 17:51 PDT

Update - We are seeing resurfacing issues with EPP/Authorization code emails being delayed or not being sent out. We are investigating this issue and will update you as soon as possible.

We appreciate everyone's patience.

In Addition, we continue to look into the following issues:

Domain contact updates, Domain pushes, and ccTLD issues.
Jun 7, 01:44 PDT

Update - We are continuing to work on a fix for this issue.
Jun 7, 01:42 PDT

Update - We are continuing to look into the following issues:

Domain contact updates, Domain pushes, and ccTLD issues.
Jun 6, 19:27 PDT

Update - There are no new updates at this time. Previous issues regarding domain contact updates, domain pushes, and ccTLD issues are still being looked at.
Jun 6, 12:40 PDT

Update - There are no further updates at this time. Previous issues are still outstanding.

Next update: 11:00 PDT
Jun 5, 17:00 PDT

Update - We have resolved the issue with "Registrant verification not triggered for some contact updates". Work is ongoing to repair the remaining known GDPR-implementation issues:

- Unable to transfer-in some ccTLD domains
- Push domain functionality failing intermittently

Next update: 19:00 PDT
Jun 5, 11:05 PDT

Update - There are no further updates at this time. Previous issues are still outstanding.

Next update: 11:00 PDT
Jun 4, 17:15 PDT

Update - There are no additional updates at this time. We continue work to resolve the ongoing issues.

Next update: 17:00 PDT
Jun 4, 12:30 PDT

Update - The following issues have been resolved:
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- Some domain registrations stuck in "Processing"

Our development team continues to work on the following issues:

- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently

Next Update: 11:00 PDT Monday
Jun 1, 15:56 PDT

Update - The following issues have now been resolved:
- EPP key and consent form emails delayed or not sent

Our development team is continuing to work on fixes for the following ongoing issues:

- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"

Next update: 14:00 PDT
Jun 1, 08:36 PDT

Update - No additional updates at this time.

We thank you for your patience while we work to resolve these issues.

Next Update: 15:00 PDT
Jun 1, 05:00 PDT

Update - No Additional Updates at this time.

We thank you for your patience while we work to resolve these issues.

Next Update: 05:00 PDT
May 31, 22:59 PDT

Update - No Additional Updates at this time.

We thank you for your continued patience.

Next Update: 23:00 PDT
May 31, 16:59 PDT

Update - We are continuing to work on a fix for these issues

- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- EPP key and consent form emails delayed or not sent

Thank you for your patience, we will provide any further updates as they happen.
May 31, 11:35 PDT

Update - We are continuing to look into solving these issues:

- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- EPP key and consent form emails delayed or not sent

Updates will be posted if there is a partial or full restoration to any affected services. Thank you for your ongoing patience.
May 31, 09:03 PDT

Update - Our Engineers are still investigating the following:
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors

We will continue to provide updates as we make progress.
May 31, 03:00 PDT

Update - The following issues have been resolved:
- The registration errors for: .UK and .CA domains
- EPP key and consent form emails delayed or not sent
- Contact updates on the "Contact Information" page not saving

Our Engineers are still investigating the following:
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"

The previously resolved issue - "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors is showing up again, our Engineers are looking into this again.

We will continue to provide updates as we make progress.
May 30, 20:56 PDT

Update - The following issues have been resolved:
- The registration errors for: .UK and .CA domains
- EPP key and consent form emails delayed or not sent
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- Contact updates on the "Contact Information" page not saving

Our Engineers are still investigating the following:
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently
- Some domain registrations stuck in "Processing"

We will continue to provide updates as we make progress.
May 30, 12:38 PDT

Update - We are continuing to work on the resolution of these issues. Updates will be posted if there is a partial or full restoration to any affected services. Thank you for your ongoing patience.
May 30, 11:29 PDT

Identified - We have identified the current issues and are actively working on their resolution. Updates will be posted if there is a partial or full service restoration to any affected services. Thank you for your ongoing patience.
May 30, 09:35 PDT

Investigating - Ongoing issues:

- Domain contact information updates not displaying correctly
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- EPP key and consent form emails not being sent out
- Push domain functionality failing intermittently
- "Failed executing GETCONTACTS" or "Failed executing CONTACTS" errors
- Some registrations stuck in "Processing"

We will provide updates on these issues as we make progress.
May 30, 06:32 PDT

Identified - Our development team is currently working on refining our GDPR implementation work. The following issues are still being worked on:

- Domain contact information updates not displaying correctly
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates
- EPP key and consent form emails not being sent out

We will provide updates to these issues as we make progress.
May 29, 05:48 PDT

Domain Services Partial Outage

Core gTLDs Operational

Core ccTLDs Partial Outage

Other gTLDs Operational

Other ccTLDs Partial Outage

API Operational

Basic Email Service Operational

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Degraded Performance

Website Operational

Domain Search Operational

Domain Purchase Degraded Performance

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Verisign Registry Jun 21, 14:00-18:00 PDT

TLDs Affected: .cc, .コム

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Jun 12, 03:36 PDT

.COM / .NET Registry Jun 23, 18:00-18:45 PDT

TLDs Affected: .com, .net

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Jun 12, 03:43 PDT

.FR Registry Jun 25, 00:00-03:00 PDT

TLDs Affected: .fr

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Jun 12, 22:56 PDT

.AU Registry Jun 29, 15:00 - Jun 30, 03:00 PDT

TLDs Affected: .au

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Jun 12, 03:47 PDT

Past Incidents

Jun 19, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 12, 2018

Degraded services for ehost-services226.com

Resolved - Our development team has since resolved this issue. All sites on this hosting server should once again be resolving properly.

Thank you for your patience.
Jun 12, 11:02 PDT

Investigating - We are currently looking into an issue with Plesk websites on our hosting server 226. During this time you may see some of your websites not resolving properly. Our developer team is looking into this issue and we will update you as soon as this issue is resolved.

Thank you for your patience.
Jun 11, 16:58 PDT

Jun 11, 2018

Donuts Registry

Completed - The scheduled maintenance has been completed.
Jun 11, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 PDT

Scheduled - TLDs Affected: .academy, .accountants, .agency, .apartments, .associates, .bargains, .bike, .bingo, .boutique, .builders, .business, .cab, .cafe, .camera, .camp, .capital, .cards, .care, .careers, .cash, .casino, .catering, .center, .chat, .cheap, .church, .city, .claims, .cleaning, .clinic, .clothing, .coach, .codes, .coffee, .community, .company, .computer, .condos, .construction, .contractors, .cool, .coupons, .credit, .creditcard, .cruises, .dating, .deals, .delivery, .dental, .diamonds, .digital, .direct, .directory, .discount, .doctor, .dog, .domains, .education, .email, .energy, .engineering, .enterprises, .equipment, .estate, .events, .exchange, .expert, .exposed, .express, .fail, .farm, .finance, .financial, .fish, .fitness, .flights, .florist, .football, .foundation, .fund, .furniture, .fyi, .gallery, .gifts, .glass, .gmbh, .gold, .golf, .graphics, .gratis, .gripe, .group, .guide, .guru, .healthcare, .hockey, .holdings, .holiday, .hospital, .house, .immo, .industries, .institute, .insure, .international, .investments, .irish, .jetzt, .jewelry, .kitchen, .land, .lease, .legal, .life, .lighting, .limited, .limo, .loans, .ltd , .maison, .management, .marketing, .mba, .media, .money, .movie, .network, .partners, .parts, .photography, .photos, .pictures, .pizza, .place, .plumbing, .plus, .productions, .properties, .recipes, .reisen, .rentals, .repair, .report, .restaurant, .sale, .salon, .sarl, .school, .schule, .services, .shoes, .shopping, .show, .singles, .soccer, .solar, .solutions, .style, .supplies, .supply, .support, .surgery, .systems, .tax, .taxi, .team, .tennis, .theater, .tienda, .tips, .tires, .today, .tools, .tours, .town, .toys, .training, .university, .vacations, .ventures, .viajes, .villas, .vin, .vision, .voyage, .watch, .wine, .works, .world, .wtf, .zone

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Jun 6, 03:12 PDT

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 7, 2018

Neustar Registry

Completed - The scheduled maintenance has been completed.
Jun 7, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 PDT

Scheduled - TLDs Affected: .accountant, .bid, .biz, .buzz, .co, .cricket, .date, .download, .faith, .loan, .party, .racing, .review, .science, .stream, .trade, .tw, .us, .webcam, .win

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Jun 6, 03:10 PDT

Jun 5, 2018

Order Processing "Bad Request"

Resolved - Our engineering team has since resolved this issue. You should no longer see this error when processing registrations and renewals and will be able to process orders normally through your cart.

Thank you for your patience!
Jun 5, 16:55 PDT

Investigating - We are investigating an issue affecting registrations and renewals during the checkout process, resulting in a "Bad Request" error.

There is a manual solution while our development team investigates the issue:

- Click "Pre-configure" above checkout option on the checkout page
- Select "Custom" and click "Save Settings"
- You will then be directed to your cart for completion of the order

Next update: 11:00 PDT
Jun 4, 21:05 PDT

Basic Email services temporarily offline

Resolved - We have resolved the issue with our Basic Email services within our system.

Users would have started to experience delays as early as 09:00 PDT. The issues were resolved at 09:10 PDT

All services are now back online.
Jun 5, 09:30 PDT

Monitoring - Our Basic Email services are currently being monitored,

Users may experience delays sending and receiving email. Our Operations team has been engaged and are working on the issue. We will provide any new information as soon as it becomes available.

Next Update: 12:45 PDT
Jun 5, 09:19 PDT

Domain Control Panel

Resolved - This issue has now been resolved.
Jun 5, 08:56 PDT

Investigating - Users may experience an "XMLHttpTransport Error" error when navigating the Domain Control Panel. Our operations team is currently investigating the issue.

Next Update: 11:00 PDT
Jun 5, 04:00 PDT

Subscribe to Incident

Subscribe to Incident

Subscribe to Incident

Subscribe to Incident

Subscribe to Incident