Update - We continue to monitor domain services stability while we work on resolving the remaining issues of system email delays (EPP keys, password reset links) and contact synchronization for domains registered, transferred, or updated between 13:10 PST and 22:10 PST on November 20.
Nov 21, 10:13 PST
Update - We have no new information to share just yet and we truly appreciate your patience. We will continue updating this page as we keep on working on solving this issue.
Nov 21, 09:10 PST
Update - We are still working on this and will update again when there is more progress. Our developers are still hard at work trying to solve the problems with email delays for receiving EPP/Authorization Key, Password Reset, and Domain Verification emails. We are also continuing to monitor the correct contact data updates made during the outage period.
Nov 21, 08:43 PST
Update - We are continuing to monitor domain management and registration stability following our recent outage. Work is ongoing to correct contact data updates made during the outage period. If you registered a domain between 13:10 PST and 22:10 PST on November 20 you may see a "Failed executing GETCONTACTS" error when retrieving contact information until this is fully resolved.
Nov 21, 08:13 PST
Monitoring - A fix has implemented which has restored registrations, redemptions, transfers and contact updates. Delays with system messaging - EPP/Authorization Key, Password Reset, and Domain Verification emails are slowly coming back online as well. We are currently working on resolving any residual issues regarding contact changes during the outage period.
Nov 21, 07:40 PST
Update - There are no updates at this time. We continue work to resolve the issue.
Nov 21, 07:06 PST
Update - Our operations team has a plan to resolve the identified issue, and work is being done to implement it. We appreciate your patience in the matter.
Nov 21, 06:38 PST
Identified - Our operations team continues to work to resolve this issue. At this time, registrations, redemptions, transfers and contact updates are affected. You may also see delays with system messaging- EPP/Authorization Key, Password Reset and Domain Verification emails.
Nov 21, 05:40 PST
Update - It has been discovered that this issue is also causing delays in customers receiving EPP/Authorization Key, Password Reset, and Domain Verification emails. Our Ops team is still looking into this issue. We will update you again as soon as possible.
Nov 21, 02:54 PST
Update - There are no new updates at this time. Our operations team continues to work to resolve the domain management and registration issues.
Nov 21, 01:50 PST
Update - Our operations team is still working on this issue. We will provide new updates as they become available. Again, we appreciate your patience.
Nov 21, 01:09 PST
Update - In addition to the Registration errors noted previously, users my experience " Failed Executing GETCONTACTS" error messages when managing contact information.
Our operations team continues to investigate and identify the issue. We will update you the moment new information is available.
Nov 21, 00:02 PST
Update - We are seeing new examples of registrations failing with the below error:
"Unable to insert registrant contact to database.
Unable to insert administrator contact to database.
Unable to insert technical contact to database.
Unable to insert billing contact to database."
We are investigating the issue and will post more information as it becomes available. Thank you again for your patience.
Nov 20, 23:44 PST
Monitoring - Domain registration services are coming back online and should be functioning as expected. We will continue to monitor for stability and we will update you if any changes occur.
Nov 20, 22:54 PST
Investigating - We are seeing errors when attempting domain registrations. Currently, users may experience "“An error occurred in the secure channel support” When submitting registrations.
We will update you as more details become available. We appreciate your patience.
Nov 20, 22:17 PST