Enom Status

Mar 29, 2020

No incidents reported today.

Mar 28, 2020

Resolved - We discovered and fixed an issue that was causing server errors when accessing email or webmail for a small number of accounts. Email service is now fully restored. Sorry about that!
Mar 28, 13:34 PDT

Investigating - Some users are receiving errors when connecting to email or webmail. We're looking into it and will have updates as soon as possible.
Mar 28, 12:48 PDT

Enom Webmail Login Issues

Resolved - Email service has been restored and stable for over 24 hours now. We're calling this resolved. Thank you so much for your continued patience.
Mar 28, 05:27 PDT

Update - The maintenance that was preformed last night and throughout the day today has stabilized the ongoing email issue.

We understand how much this has inconvenienced those affected by this issue and we deeply apologize.

We will continue to monitor the fixes currently in place until we can confirm that everything is working as expected again; we will provide further updates here.

Thank you again for your continued patience.
Mar 26, 17:51 PDT

Update - Aside from a small subset of users, the issues affecting mailbox connection interruptions, mail delivery delays, and the inability to sign in have been fixed.

We will continue to monitor the stability as well as for confirmation that the subset of users are working as intended.

Thank you for your ongoing patience.
Mar 26, 14:32 PDT

Update - We have verified reports of logins failing via POP. Due to this our operations team has had to make corrections which may affect more users.

Some users may experience intermittent mailbox connection interruptions, mail delivery delays, or inability to sign in.

We continue to work towards a resolution.
Mar 26, 12:05 PDT

Update - After maintenance, a vast majority of our Email services were restored and are operational. A small subset of users may still experience issues when attempting to log into their Webmail.

Our team continues to work towards a full resolution.
Mar 26, 10:03 PDT

Monitoring - Our Email services will be undergoing maintenance today from 3PM PDT until the following morning at 3AM PDT to improve long-term stability and address recent issues. During this period some users may experience intermittent mailbox connection interruptions, mail delivery delays, or inability to sign in.

We will continue to monitor the impact during the maintenance window and provide further updates once completed.

Thank you to all users for your ongoing patience.
Mar 25, 14:15 PDT

Update - We've made updates to restore access for the users previously unable to check email and we are monitoring the results.
Mar 25, 11:09 PDT

Update - We are starting to see email interruptions again this morning. Connections to our email service may be disrupted and sign-in attempts may fail for some users. Your mail will not be lost during this time and will be available once you are able to sign in again.
Mar 25, 07:19 PDT

Update - We continue to work on this issue and are making good progress. We will update you again shortly. Thank you for your continued patience.
Mar 25, 03:04 PDT

Update - We expect email service interruptions to continue while we actively work on a long-term fix. A small percentage of users will be unable to log in to mail at the moment. Mail is still being delivered and will be there when you are next able to sign in. Other users may experience slowness or intermittent sign-in errors.
Mar 24, 20:44 PDT

Update - Our work to resolve this matter is continuing.

Email service interruptions may continue while we actively work on a long-term fix. A small percentage of users will be unable to log in to mail at the moment; other users may experience slowness or intermittent sign-in errors.

Thank you again for your patience.
Mar 24, 17:05 PDT

Update - Our progress to a full resolution is still underway.

We expect email service interruptions to continue while we actively work on a long-term fix. A small percentage of users will be unable to log in to mail at the moment; other users may experience slowness or intermittent sign-in errors.

Mail is still being delivered and will be there when you are next able to sign in.
Mar 24, 14:43 PDT

Update - Progress towards a full resolution continues.

We expect email service interruptions to continue while we actively work on a long-term fix. A small percentage of users will be unable to log in to mail at the moment. Mail is still being delivered and will be there when you are next able to sign in. Other users may experience slowness or intermittent sign-in errors.
Mar 24, 11:57 PDT

Update - We expect email service interruptions to continue while we actively work on a long-term fix. A small percentage of users will be unable to log in to mail at the moment. Mail is still being delivered and will be there when you are next able to sign in. Other users may experience slowness or intermittent sign-in errors.
Mar 24, 06:37 PDT

Update - We continue to work on this issue as quickly as possible. We have implemented a fix and are seeing improvement over time. We will update you again as soon as possible. We again appreciate your patience.
Mar 24, 04:27 PDT

Update - Our development team continues work on this issue, and have implemented measures to begin to resolve the issue. We will update you With any new information as it becomes available. Thank you for your patience.
Mar 23, 23:48 PDT

Update - Our work to resolve this issue is continuing, any new information will be shared here as it becomes available.

Thank you for your continued patience.
Mar 23, 20:53 PDT

Update - Thank you for your continued patience while we work to resolve this matter.
Mar 23, 19:06 PDT

Update - We are continuing to work on this issue and will provide additional details as they become available.

Thank you for your continued patience.
Mar 23, 16:59 PDT

Update - We thank you for your continued patience.

Our team is working diligently to resolve this issue, we will continue to provide updates here.

Currently users may be unable to access their account via Webmail, IMAP or POP.
Mar 23, 15:52 PDT

Update - We are continuing our work towards a resolution. Users may be unable to access their account via Webmail, IMAP or POP.

Thank you for your continued patience.
Mar 23, 14:39 PDT

Update - We continue to work towards a resolution. Users may be unable to access their account via Webmail, IMAP or POP.
Mar 23, 13:32 PDT

Update - We continue to work on our Email login issues. Currently users may be unable to access their account via Webmail, IMAP or POP. Thank you for your ongoing patience.
Mar 23, 12:04 PDT

Update - We are continuing to work on this issue. We thank you for your continued patience.
Mar 23, 11:12 PDT

Identified - We are still investigating this issue. Customers may continue to have issues logging in or accessing their webmail at this time. We that you for your continued patience.
Mar 23, 09:01 PDT

Investigating - We are currently investigating an issue where some Enom webmail users will have issues logging in. This is being worked on by our dev team and should not affect all users. We thank you for your patience with this case.
Mar 23, 07:51 PDT

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Hosted email

Completed - The scheduled maintenance has been completed.
Mar 26, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:00 PDT

Scheduled - We are undergoing hosted email maintenance to improve long-term stability and address recent issues. Some users may experience intermittent mailbox connection interruptions, mail delivery delays, or inability to sign in during the maintenance period.
Mar 25, 11:34 PDT

Mar 25, 2020

Website Builder - Editing

Resolved - WSB users should now be able to edit their websites on their end. The services should now be working again as intended. We thank you for your patience with this case.
Mar 25, 08:04 PDT

Update - Our vendor has escalated the issue to their senior engineers for further investigation. More updates will be provided when available. We appreciate your patience.
Mar 25, 03:06 PDT

Update - We are still actively working with our vendor to resolve this matter.

Thank you for your continued patience.
Mar 24, 20:45 PDT

Update - We have heard from our vendor and they are escalating this issue.

Once we have more information we provide updates here.
Mar 24, 17:01 PDT

Update - Our vendor is engaged and working to get a fix in place.

We appreciate your patience while we work to resolve this.
Mar 24, 15:39 PDT

Investigating - We are investigating reports of customers being unable to edit their website builder subscriptions. We have reached out to our vendor and will provide further updates as they are available.

Websites using the service will continue to resolve.
Mar 24, 14:43 PDT

Mar 24, 2020

.DE Registry

Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 20, 07:26 PDT

Nominet Registry

Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 17, 03:48 PDT

Mar 22, 2020

No incidents reported.

Mar 21, 2020

Verisign Registry

Completed - The scheduled maintenance has been completed.
Mar 21, 18:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:01 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 20, 07:24 PDT

Hosted email

Resolved - You should no longer encounter authentication issues when trying to sign in to hosted email. Apologies for the interruption.
Mar 21, 07:41 PDT

Investigating - A handful of users may be unable to sign in to their hosted email accounts via webmail or email client. You may see errors about a "bad login". We're looking into it.
Mar 21, 06:03 PDT

Hosted Email Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 PDT

Scheduled - The hosted Email platform will be undergoing maintenance. During this time users may be disconnected via IMAP and can expect brief interruptions in service.
Mar 20, 14:07 PDT

Mar 20, 2020

Webmail Login Issues

Resolved - This has been resolved.
Mar 20, 13:24 PDT

Monitoring - A resolution has been implemented and we have not received any new reports. We will continue to monitor.
Mar 20, 12:59 PDT

Investigating - We are currently investigating an issue where some users are unable to log into their Webmail or connect via IMAP. We will provide further updates as they are available.

Thank you for your patience.
Mar 20, 12:33 PDT

.ca Registry

Resolved - Our connection to .CA is back up and running.
Mar 20, 04:50 PDT

Investigating - We are experiencing connections to be down for the .CA TLD. We are in contact with the registry to resolve this issue.
Mar 19, 20:59 PDT

Mar 19, 2020

Accessing 'My Reports' in Enom and Bulk Register Accounts

Resolved - This incident has been resolved.
Mar 19, 18:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 16:50 PDT

Investigating - We are currently investigating the issues impacting customer's abilities to access their reports from their account. This section resides in My Account > My Reports.
Mar 19, 16:36 PDT

Verisign Registry

Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 15, 03:58 PDT

Customer Support via Phones and Chat

Resolved - This incident has been resolved.
Mar 19, 16:42 PDT

Monitoring - A fix has been implemented and we are currently monitoring the results.
Mar 19, 16:14 PDT

Investigating - We are currently investigating an issue affecting our customer support team's ability to manage and access customer accounts. At this time our team may be limited in the support we can offer.
Mar 19, 15:55 PDT

Mar 18, 2020

Enom Webmail Login Issues

Resolved - No further reports have come in. This issue has been resolved. Thank you for your patience.
Mar 18, 12:58 PDT

Monitoring - We have resolved the issue and services have been restored. We will continue to monitor the situation.
Mar 18, 11:50 PDT

Investigating - We are currently investigating an issue where some Enom webmail users are unable to login and access their webmail. We thank you for your patience as we look into this issue further and work to get this resolved.
Mar 18, 09:44 PDT

.EU Registry

Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 15, 03:55 PDT

Mar 17, 2020

Enom DNS

Resolved - Customers using Enom DNS may have received timeouts when resolving domain names between approximately 05:45 - 06:20 PT this morning. We discovered the issue through monitoring and have already implemented a fix.
Mar 17, 02:30 PDT

Mar 16, 2020

.SG Registry Connection Issue

Resolved - This case has been resolved. Thank you for your patience.
Mar 16, 08:35 PDT

Investigating - We are currently seeing an issue with our registry connection for .sg domains. During this time, customers may not be able to: check, register or renew .sg domains. We thank you for your patience as we get this issue fixed.
Mar 16, 06:31 PDT

Mar 15, 2020

.SG Registry

Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 15, 03:51 PDT

Afilias Registry

Completed - The scheduled maintenance has been completed.
Mar 15, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:00 PDT

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://enom.help/chart
Mar 15, 03:53 PDT