Resolved -
There have been no further failures.
Oct 20, 12:23 PDT
Monitoring -
We have fixed the issue and are seeing successful logins again. We will continue to monitor for further failures.
Oct 20, 11:48 PDT
Investigating -
We are currently investigating an issue where users are receiving a "bad user name or password" error when attempting to sign in with a newly reset password.
Oct 20, 10:43 PDT
Resolved -
Our connection has been restored. Thank you for your patience.
Oct 20, 08:16 PDT
Identified -
The issue has been identified and a fix has been implemented. While the majority of failures have subsided, we are still seeing intermittent failures and will continue to work towards a full resolution. Thank you for your continued patience.
Oct 18, 06:40 PDT
Investigating -
We are currently experiencing connection issues with the EU registry. Our operations team is investigating the issue.
This affects registrations, renewals, lookups, and management of EU domains. Existing domains will continue to resolve normally.
Resolved -
This incident has been resolved.
Oct 20, 00:53 PDT
Monitoring -
A fix has been put in place to resolve this matter. We will continue to monitor for stability before closing this issue. Thank you.
Oct 19, 22:52 PDT
Identified -
We are experiencing issues with HostedEmail. Users may be unable to retrieve emails via IMAP/POP or read emails through Webmail. Inbound Emails will be delayed as well. Our engineering team has been engaged and investigating.
Oct 19, 21:52 PDT
Resolved -
This incident has been resolved.
Oct 19, 13:31 PDT
Monitoring -
Users are able to send outbound emails successfully again. Please re-login and test outbound emails.
Oct 19, 11:57 PDT
Investigating -
We are currently investigating HostedEmail service degradation. Users may receive the "SMTP Error (554): Failed to add recipient" error and be unable to send emails.
Oct 19, 11:11 PDT
Resolved -
This issue has been resolved.
Oct 18, 22:59 PDT
Monitoring -
A fix has been put in place and we are seeing positive transaction results. We will continue to monitor for stability.
Oct 18, 21:54 PDT
Update -
We are experiencing an issue where customers are unable to obtain EPP keys for any domains, fetch or modify existing nameservers, or search for available domains. Our Operations team is looking into the root cause of this issue and will provide updates as they become available.
We appreciate your patience.
Oct 18, 21:14 PDT
Investigating -
We are experiencing degradation of service. We will provide an update shortly with additional information.
Oct 18, 21:11 PDT
Resolved -
Our team has confirmed that all the services have been recovered and we are seeing users send mail successfully.
Oct 18, 11:28 PDT
Update -
Our team continues to work towards a full resolution as further reports have come in. Users may still experience issues with sending mail and receive the error "SMTP error 421 connection to server failed".
Oct 18, 10:40 PDT
Monitoring -
The issue has been repaired and our mail queues are now processing as intended. We will continue to monitor for full recovery and further outages.
Oct 18, 09:37 PDT
Identified -
The issue has been identified and work has begun to restore services. Thank you for your patience.
Oct 18, 08:28 PDT
Investigating -
We are currently investigating HostedEmail service degradation. Users may receive a "SMTP 454 authentication failed" error and be unable to send or receive Email.
Oct 18, 07:18 PDT