Monitoring - We are now seeing some successful examples of new .COM.SG registrations. We are monitoring the issue as we continue to test cases and confirm a full resolution.
Nov 14, 11:14 PST
Update - Our team is continuing to text the fix for this issue, we will provide more updates as them become available.
We appreciate your continued patience while we work to resolve this.
Nov 6, 15:53 PST
Update - Our Dev team is continuing to look into this issue and we thank you for your patience.
We will provide another update on 11/6/2018 at 6AM PDT.
Nov 5, 15:04 PST
Update - We need to do more testing on our updates to .COM.SG registrations before we can mark this issue resolved.
Next update: November 5, 2018 13:00 PST
Nov 2, 13:00 PDT
Update - We are still testing the changes we've implemented to fix .COM.SG registrations.
Next update: November 2nd, 15:00 PDT
Nov 1, 13:00 PDT
Identified - We have identified the issues preventing new .COM.SG registrations from finalizing, but we need some more time to implement a fix.
Next update: November 1, 13:00 PDT
Oct 30, 11:00 PDT
Update - We are still working on the issue affecting new .COM.SG registration orders not finalizing, we will continue to provide updates as information becomes available
Next update: October 30, 2018 at 11:00AM PDT
Oct 29, 15:01 PDT
Update - We are continuing to look into why new .COM.SG registration orders are not finalizing. We need to dig into this some more.
Next update: October 29, 2018 at 15:00 PDT
Oct 26, 14:00 PDT
Investigating - We identified and repaired the previous example of new .COM.SG domains not receiving consent emails to finalize registrations, but have found another problem preventing successful new registrations. We're on it and will update you as progress is made.
Next update: October 26 at 14:00 PDT
Oct 25, 12:00 PDT
Update - We're still working on getting a fix out for .COM.SG registrations.
Next Update: Thursday October 25th at 12:00 PDT
Oct 24, 12:00 PDT
Identified - While we are continuing to see registrations get stuck for .COM.SG, we've identified the cause of the problem and are working on a resolution and hope to have the fix in place soon.
Next Update: Wednesday, October 24th at 12:00 PDT
Oct 23, 12:11 PDT
Update - We are continuing to see registrations get stuck for .COM.SG. Our team is actively looking into this.
Thank you for your continued patience.
Next Update: Tuesday, October 23rd at 12:00 PDT
Oct 22, 15:33 PDT
Update - We are still seeing stuck registrations for .COM.SG. We are working to get to the bottom of this.
Next update: Monday, October 22 at 14:00 PDT
Oct 19, 09:49 PDT
Investigating - We are currently investigating why new .COM.SG registrations are failing to send the consent email required to complete the registration process. Our team is looking into the cause and we'll continue to update you on our progress.
Oct 18, 07:53 PDT