Investigating - Customers attempting to update the credit card billing address in Account Settings will receive the error:

There was an error pre-authorizing the credit card

We are aware of the issue and working towards a solution. A work around for this is to completely remove the credit card information and re-add it.

To remove a card from an account, erase the card number, expiration date, and all billing address information then click on Save Changes.
Oct 28, 11:07 PDT
Enom API   Operational
Enom DNS Service   Operational
Enom Registry Service   Operational
Enom Basic Email Service   Operational
Enom G Suite Email Service   Operational
Enom Web Hosting Service   Operational
Enom SSL Certificates   Operational
Enom.com Website   Operational
Enom.com Search for a Domain   Operational
Enom.com Purchase a Domain   Operational
Enom.com Manage a Domain   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for .EU Jan 23, 21:00 - Jan 24, 00:00 PST
TLDs Affected: .EU

During this scheduled system maintenance, the following services will be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Posted on Jan 14, 14:55 PST
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018
Completed - The scheduled maintenance has been completed.
Jan 20, 17:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 PST
Scheduled - TLDs Affected: .COM, .NET

During this scheduled system maintenance, the following services will be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Jan 14, 14:53 PST
Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - Credit Card Management pages are now resolved. All credit card management pages are now resolving correctly.
Jan 16, 13:14 PST
Investigating - Due to an unscheduled maintenance, pages that contain credit card information, such as the Account Settings, Account Refill, and Order Checkout page are resolving to the Enom Outage page. We are investigating the cause of the issue and are working towards a solution as quickly as possible.
Jan 16, 12:23 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:00 PST
Scheduled - TLDs Affected: .CH, .LI

During this scheduled system maintenance, the following services will be unavailable:

Availability Checks,
Whois Services,
Domain Purchases,
Domain Renewals,
Domain Updates,

DNS will continue to resolve, but changes will be unavailable at this time.
Dec 30, 14:52 PST
Resolved - Email services have fully restored and the queued messages have been delivered.

Thank you for your patience while we were getting the services restored.
Jan 10, 06:46 PST
Monitoring - We are continuing to see improvements with the inbound and outbound mail delivery. Some users may experience mail delivery delays due to a backlog from the outage. We expect the backlog to be cleared up shortly.

The operations team has resolved the webmail outage. At this time all services are back online and we do not anticipate any further issues but will continue to monitor services closely.

We will keep you updated as things progress.
Jan 10, 05:34 PST
Update - Investigation into the degraded email service continues. In addition to login issues, users may experience problems sending and receiving emails.
Jan 10, 03:59 PST
Investigating - We are currently aware of issues with access to email. This may include being unable to access webmail, and failed connections when accessing email from a IMAP/POP3 client. We are investigating the matter and will provide you with an update as soon as possible.

We appreciate your patience in the matter.
Jan 10, 03:51 PST
Jan 9, 2018

No incidents reported.