Resolved -
We've confirmed that this issue has been resolved now email services have been restored.
May 6, 06:38 PDT
Update -
We continue to monitor and work towards a full restoration of the Webmail service, which is experiencing interruptions. We appreciate your patience.
Further updates to come as they are received.
May 3, 15:23 PDT
Update -
Our team is still monitoring webmail as delays persist, all activity is expected to return to normal soon. Additional updates will be provided as they become available.
We appreciate your patience.
May 3, 07:33 PDT
Update -
Our team continues to work on the webmail responsiveness.
We will provide further updates as they become available.
May 2, 20:31 PDT
Update -
Our team continues to monitor webmail responsiveness.
We will provide further updates as they become available.
May 2, 13:49 PDT
Monitoring -
As Pop and IMAP (mail client) connection is restored, with webmail access improving, we are moving this to monitoring.
We will provide an update on this within one hour.
May 2, 12:27 PDT
Update -
We’ve implemented a fix and are monitoring the improvements this is having to Pop/IMAP connectivity and responsiveness.
Webmail access is currently slow but responsive.
We will provide an update on this within one hour.
May 2, 12:18 PDT
Update -
We are working on a fix for this issue, and appreciate your patience.
We do see improvements for those affected accounts, and will continue until it is fully restored.
The next update will be within one hour.
May 2, 11:13 PDT
Update -
Our team is diligently addressing the performance issues that some users may be encountering with our webmail service. We sincerely appreciate your ongoing patience.
May 2, 10:24 PDT
Update -
Our team is continuing to work on slowness that some users are experiencing with webmail. We thank you for your continued patience.
May 2, 08:53 PDT
Update -
Our team is continuing to work on slowness that some users are experiencing with webmail. We thank you for your continued patience.
May 2, 06:19 PDT
Identified -
Our engineers have identified the issue impacting the email service and have begun implementing a fix.
May 2, 03:33 PDT
Investigating -
We are currently experiencing a known issue impacting our email service.
At this time you may not be able to log in via Webmail, IMAP, or POP3.
Our engineers are aware of the situation and working to resolve it.
We will post updates as soon as more information is available.
Thank you for your patience.
May 2, 03:05 PDT