Summary: On April 26th, 2024 starting at 8:48 am PDT, Enom began receiving reports from customers regarding a DNS issue affecting CNAME records. Upon investigation we discovered the cause was an incorrect configuration pushed to the Enom DNS service, which disabled support for ALIAS records. 

The initial Status Update at 8:59 am PDT stated this change was intentional and that it would remain in place permanently. This statement was incorrect and the post was retracted. 

Client Impact: A small subset of Enom clients were impacted. Only client DNS zones using CNAME records pointed at the domain root were affected, if and when that particular record was queried at the time. 

Remediation: The issue was resolved by reverting the configuration change on the Enom DNS service, re-enabling support for ALIAS records. The change was reverted and fully tested around 2:05 pm PDT.