Postmortem -
Read details
Jan 22, 12:31 PST
Resolved -
System functionality has been fully restored and we are marking this outage as resolved. In the coming days, we will release an Incident Report with the findings of our internal investigation. We will share a link to this report on this status page.
The PayPal payment feature remains temporarily disabled and is now being managed as a separate issue. We will reach out to the small subset of impacted resellers once the feature is re-enabled.
Here is the summary of issues that our engineering team have resolved:
* Websites not resolving due to missing or incorrect DNS records
* Email service interruptions caused by missing or incorrect MX records
* Inability to view, access and search on domains under management via Enom Control Panel
* Credit card payment processing issues
* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)
* Enom Control Panel log-in issue
If you continue to have any questions, please contact support via phone, chat, or email at
https://help.enom.com/
Jan 18, 12:30 PST
Update -
Since our last update, the following issues have been resolved:
* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)
* Enom Control Panel log-in issue
PayPal payment feature remains temporarily disabled, as our engineering team continues to investigate.
The next update will be provided no later than 4 PM EST (21:00 PM UTC).
Jan 18, 08:38 PST
Update -
As of January 17, 2022, at 11:35 PM EST, DNS updates (including those for newly provisioned domains) are successfully processing and all websites are resolving. The Enom Control Panel log-in issue has been resolved and is being actively monitored.
Our engineers are currently addressing the following active issue, which impacts a small subset of customers:
* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)
The PayPal payment feature also remains temporarily disabled. Our engineering team continues to implement a system-wide solution to resolve all issues.
The next update will be provided no later than 12 PM EST (17:00 p.m UTC).
Jan 18, 06:57 PST
Update -
Over the past 24 hours, our engineering team has resolved the following issues:
* Websites not resolving due to missing or incorrect DNS records
* Email service interruptions caused by missing or incorrect MX records
* Inability to view, access and search on domains under management via Enom Control Panel
* Credit card payment processing issues
Our engineering team is still working to re-enable the ability to make DNS updates via the API and Control Panel. Once re-enabled, new domain registrations that use our DNS will also see their DNS propagate and resolve without delay. We have also temporarily disabled the PayPal payment feature for resellers as we continue to investigate this issue.
The platform is stable, and we will continue to monitor its performance overnight. The next update will be provided on Tuesday, January 18, 2022 by 10 AM EST (3:00 p.m UTC).
Jan 17, 20:05 PST
Update -
Since engineering deployed a solution this afternoon we have not seen any further DNS resolution issues. We have also resolved the credit card payment issue that impacted a small subset of resellers.
Our engineering team is currently working to re-enable the ability to make DNS updates via the API and Control Panel. Once re-enabled, new domain registrations that use our DNS will also see their DNS propagate and resolve without delay.
At this time, a small subset of resellers are still having issues funding their accounts using PayPal, and we are temporarily disabling this feature as we investigate further.
The next update will be provided no later than 12:00 AM EST (05:00 UTC).
Jan 17, 17:48 PST
Update -
With all websites resolving, Enom’s engineering team is now addressing a handful of isolated issues, impacting a small subset of resellers. These, include:
* Select resellers are not able to refill their accounts using PayPal
* Enom experiencing isolated credit card processing issues
Our engineering team continues to implement a system-wide solution to resolve all issues. At this time, the ability to update DNS records via the Enom Control Panel and API will remain disabled. Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution. For new domain registrations that use our DNS, there will be a delay in DNS provisioning until the “system-wide” solution is in place.
The next update will be provided no later than 9:00 PM EST (02:00 UTC).
Jan 17, 13:59 PST
Update -
As of 1:45 PM EST (18:45 UTC), all websites are resolving. Our engineers continue to work on a system-wide solution, and once it is in place, updates to DNS records will once again process normally via the Enom Control Panel and API.
Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution.
The next update will be provided no later than 5:00 PM EST (22:00 UTC).
Jan 17, 10:45 PST
Update -
As of 1 PM EST (18:00 UTC), our engineers have introduced an interim solution and continue to work on a system-wide solution, both of which will resolve the DNS resolution issue that certain end customers have been experiencing.
No action is required from customers. As of right now:
* Impacted customers should see their websites resolve imminently
* Any email service interruptions related to missing MX records should be resolved
* Resellers can now successfully generate the list of domains in their account using the Enom Control Panel
If you continue to experience resolution issues, we recommend clearing your browser history/cache.
At this time, the ability to update DNS records via the Enom Control Panel and API will remain disabled. Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution.
New domain registrations and renewals continue to process normally.
We will continue to update as these issues are resolved. The next update will be provided no later than 2:00 PM EST (19:00 UTC).
Jan 17, 10:02 PST
Update -
Our engineering team continues to work to restore our systems. In the past hour we have:
* Begun work to implement our system-wide solution for impacted customers
* In parallel, developed a short term fix to the DNS resolution issues that certain end customers have been experiencing
We will continue to update as these issues are resolved. The next update will be provided no later than 1:00 PM EST (18:00 UTC).
Jan 17, 09:00 PST
Update -
Our engineering team continues to work to restore our systems. At present, we are seeing issues with our DNS and Reseller Control Panel. As of 10:50 AM EST (15:50 UTC) we can report the following:
Impacted end customers (registrants) are experiencing service interruptions:
* Some websites are not resolving due to missing or incorrect DNS records.
* Some customers may experience email service interruptions due to missing DNS MX records
Please note: We’ve disabled DNS updates via the Enom Control Panel and API for all domains to ensure we don’t interfere with our ongoing efforts to restore DNS records for domains impacted by the DNS issue. New domain registrations and renewals are working as intended.
Resellers are experiencing the following services issues:
* Resellers will be unable to search for or view the list of domains in their account using the Enom Control Panel.
We will provide regular updates as we continue to resolve these issues. The next update will be provided by 12:00 PM EST (17:00 UTC).
Jan 17, 07:50 PST
Investigating -
We are investigating reports of DNS resolution and management issues, as well as domain registration difficulties, post maintenance. Our engineering team continues to work on these customer-facing issues and certify their correct operation. We will provide updates as they become available.
We thank you again for your continued patience.
Jan 17, 05:01 PST