Resolved -
The issue experienced for a small group of email accounts is now resolved. The email service is back to expected levels, with Pop/IMAP and webmail functioning as intended.
Nov 18, 12:01 PST
Investigating -
We are currently investigating reports of some customers having connectivity issues affecting account access.
We will investigate this and follow up with updates.
Nov 18, 09:26 PST
Update -
Mail services have remained the same for the last hour, but still intermittently slower than our target response times.
We are continuing to work on this and monitor the results, and will post updates as they are available.
Nov 18, 08:10 PST
Monitoring -
The Pop/IMAP connections are currently returning to expected levels for both mail clients and webmail access.
We are monitoring this and will provide updates.
Nov 18, 07:18 PST
Update -
This issue is confirmed to be affecting mail client connections as well, intermittent issues syncing mail clients for sending and receiving.
We are continuing to look into this, and thank you for your patience.
Nov 18, 06:17 PST
Investigating -
Our webmail service is intermittently unresponsive. Our Mail Administrators are currently investigating this.
Thank you for your patience.
Nov 18, 04:55 PST