Enom Status

Extended Planned Maintenance - Hosted Email

Update - Scheduled maintenance is still in progress, we are projecting this maintenance to last until roughly the 30th. During this time Email users cannot be renamed, deleted or restored from deletion, all other functions are unaffected and mail flow is not impacted.

We have taken additional measures to ensure that if a user is needed to be restored that this will still be possible once this maintenance window completes.

We appreciate your continued patience and understanding.
Jan 25, 10:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:35 PST

Scheduled - Our Engineering team informed us that maintenance that was being performed overnight has been extended and will continue to run till it is completed. Further details will be shared as needed.

Domain Services Operational

Core gTLDs Operational

Core ccTLDs Operational

Other gTLDs Operational

Other ccTLDs Operational

API Operational

Basic Email Service Under Maintenance

G Suite Email Service Operational

DNS Service Operational

Web Hosting Service Operational

SSL Certificates Operational

Enom.com Operational

Website Operational

Domain Search Operational

Domain Purchase Operational

Domain Management Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Hosted Email Migration - New Outbound Relays Jan 31, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:33 PST

Nominet Registry Jan 31, 22:00 - Feb 1, 00:00 PST

During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Posted on Dec 22, 20:58 PST

Hosted Email Migration - New Outbound Relays Feb 1, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:34 PST

Hosted Email Migration - New Outbound Relays Feb 2, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:35 PST

Hosted Email Migration - New Outbound Relays Feb 3, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:35 PST

Hosted Email Migration - New Outbound Relays Feb 4, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:36 PST

Hosted Email Migration - New Outbound Relays Feb 5, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:36 PST

Hosted Email Migration - New Outbound Relays Feb 6, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:37 PST

Hosted Email Migration - New Outbound Relays Feb 7, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:38 PST

Hosted Email Migration - New Outbound Relays Feb 8, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:38 PST

Hosted Email Migration - New Outbound Relays Feb 9, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:39 PST

Hosted Email Migration - New Outbound Relays Feb 10, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:39 PST

Hosted Email Migration - New Outbound Relays Feb 11, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:40 PST

Hosted Email Migration - New Outbound Relays Feb 12, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:41 PST

Digicert Scheduled Maintenance Feb 12, 21:00-23:00 PST

Digicert will be undergoing scheduled maintenance on February 12th at 9PM PST. This is affecting all Digicert products and services, if you have high priority orders to place please ensure they take place before then.

Affected services:
Digicert Portal
Digicert API
Digicert end user portal
Order placement
Order Reissuing

This maintenance is expected to last 2 hours after which regular service will resume.
Posted on Dec 15, 13:05 PST

Hosted Email Migration - New Outbound Relays Feb 13, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:41 PST

Hosted Email Migration - New Outbound Relays Feb 14, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:42 PST

Hosted Email Migration - New Outbound Relays Feb 15, 15:00-19:00 PST

We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Posted on Jan 12, 10:42 PST

Past Incidents

Jan 26, 2022

TLD Migration - NominetMMX Registry to Knipp Registry

Completed - The scheduled maintenance has been completed.
Jan 26, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:00 PST

Scheduled - The following TLD will be migrated from NominetMMX to Knipp Registry:

.bayern

During this migration the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 24, 07:29 PST

Jan 25, 2022

CentralNic Registry Connection Issues

Resolved - With no errors reported in the last 12 hours, we are marking this issue as resolved. Thank you!
Jan 25, 22:18 PST

Update - The registry has released a patch to their system that should improve the issue. This has reduced the latency spikes we’ve been experiencing in all EPP commands.

CentralNic reports that next week they will be further tuning their DB settings to further reduce latency on EPP during busy periods.

We will provide more updates once we have them available.
Jan 25, 10:36 PST

Monitoring - We have not identified any timeout errors in our connection with the CentralNic registry for the past 14 hours. We're continuing to monitor this incident as we await confirmation from the registry.
Jan 23, 10:20 PST

Identified - We are currently experiencing issues with our CentralNic Registry connections. Our engineering team has engaged with the registry who are now investigating network performance issues on their side. These issues will have an intermittent impact on CentralNic TLD's such as:

Domain Registration & Transfer completion
Domain Checks including Price Checks
Domain WhoIs Checks & Updates

We remain in contact with the registry and will update as more information is made available.

For a list of CentralNic TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Jan 20, 11:42 PST

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 25, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:29 PST

TLD Migration - NominetMMX Registry to GoDaddy Registry

Completed - The scheduled maintenance has been completed.
Jan 25, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 11:30 PST

Scheduled - The following TLDs will be migrated from NominetMMX to GoDaddy Registry:

.beer, .law, .fashion, .fishing, .fit, .garden, .horse, .rodeo, .work, .surf, .vodka, .wedding, .vip, .yoga

During this migration the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 24, 07:03 PST

Jan 24, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 24, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:28 PST

Jan 23, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:26 PST

Intermittent credit card processing errors

Resolved - Our engineering teams were able to identify and resolve the issue with credit card payment processing. We have not seen any new failures arise since the resolution was implemented at 9:30 PST, so we are closing this incident.
Jan 23, 10:12 PST

Investigating - We are receiving some reports from resellers who are unable to process account refills using a credit card. Those affected are receiving the following error message:

Failed on prc_CCProc_PreAuth_Nazca call.A .NET Framework error occurred during execution of user-defined routine or aggregate "prc_CCProc_PreAuth_Nazca": Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value:

Our engineering team is investigating the issue. We will provide updates as they come available. Thank you for your patience.
Jan 23, 08:32 PST

Jan 22, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 22, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:25 PST

Jan 21, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 21, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:24 PST

.AU Registry

Completed - The scheduled maintenance has been completed.
Jan 21, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:30 PST

Jan 20, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 20, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:24 PST

Jan 19, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 19, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:23 PST

Support Center - Unable to Submit Ticket

Resolved - This issue has been resolved.
Jan 19, 11:29 PST

Monitoring - Our team has resolved the issue. Users will now be able to view and submit tickets from within their account. We will continue to monitor for any further problems.
Jan 19, 09:49 PST

Investigating - Our engineers are investigating an issue causing an inability to submit support requests from within Enom accounts. Users will also be unable to view current and past support tickets.

We will provide further updates as they are made available.
Jan 19, 08:17 PST

Jan 18, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 18, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:22 PST

Domain and DNS Management

Postmortem - Read details
Jan 22, 12:31 PST

Resolved - System functionality has been fully restored and we are marking this outage as resolved. In the coming days, we will release an Incident Report with the findings of our internal investigation. We will share a link to this report on this status page.

The PayPal payment feature remains temporarily disabled and is now being managed as a separate issue. We will reach out to the small subset of impacted resellers once the feature is re-enabled.

Here is the summary of issues that our engineering team have resolved:

* Websites not resolving due to missing or incorrect DNS records
* Email service interruptions caused by missing or incorrect MX records
* Inability to view, access and search on domains under management via Enom Control Panel
* Credit card payment processing issues
* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)
* Enom Control Panel log-in issue

If you continue to have any questions, please contact support via phone, chat, or email at https://help.enom.com/
Jan 18, 12:30 PST

Update - Since our last update, the following issues have been resolved:

* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)
* Enom Control Panel log-in issue

PayPal payment feature remains temporarily disabled, as our engineering team continues to investigate.

The next update will be provided no later than 4 PM EST (21:00 PM UTC).
Jan 18, 08:38 PST

Update - As of January 17, 2022, at 11:35 PM EST, DNS updates (including those for newly provisioned domains) are successfully processing and all websites are resolving. The Enom Control Panel log-in issue has been resolved and is being actively monitored.

Our engineers are currently addressing the following active issue, which impacts a small subset of customers:

* Delays and failures in sending System Notification emails (this includes password reset emails and Registrant Verification/RAA emails)

The PayPal payment feature also remains temporarily disabled. Our engineering team continues to implement a system-wide solution to resolve all issues.

The next update will be provided no later than 12 PM EST (17:00 p.m UTC).
Jan 18, 06:57 PST

Update - Over the past 24 hours, our engineering team has resolved the following issues:

* Websites not resolving due to missing or incorrect DNS records
* Email service interruptions caused by missing or incorrect MX records
* Inability to view, access and search on domains under management via Enom Control Panel
* Credit card payment processing issues

Our engineering team is still working to re-enable the ability to make DNS updates via the API and Control Panel. Once re-enabled, new domain registrations that use our DNS will also see their DNS propagate and resolve without delay. We have also temporarily disabled the PayPal payment feature for resellers as we continue to investigate this issue.

The platform is stable, and we will continue to monitor its performance overnight. The next update will be provided on Tuesday, January 18, 2022 by 10 AM EST (3:00 p.m UTC).
Jan 17, 20:05 PST

Update - Since engineering deployed a solution this afternoon we have not seen any further DNS resolution issues. We have also resolved the credit card payment issue that impacted a small subset of resellers.

Our engineering team is currently working to re-enable the ability to make DNS updates via the API and Control Panel. Once re-enabled, new domain registrations that use our DNS will also see their DNS propagate and resolve without delay.

At this time, a small subset of resellers are still having issues funding their accounts using PayPal, and we are temporarily disabling this feature as we investigate further.

The next update will be provided no later than 12:00 AM EST (05:00 UTC).
Jan 17, 17:48 PST

Update - With all websites resolving, Enom’s engineering team is now addressing a handful of isolated issues, impacting a small subset of resellers. These, include:

* Select resellers are not able to refill their accounts using PayPal
* Enom experiencing isolated credit card processing issues

Our engineering team continues to implement a system-wide solution to resolve all issues. At this time, the ability to update DNS records via the Enom Control Panel and API will remain disabled. Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution. For new domain registrations that use our DNS, there will be a delay in DNS provisioning until the “system-wide” solution is in place.

The next update will be provided no later than 9:00 PM EST (02:00 UTC).
Jan 17, 13:59 PST

Update - As of 1:45 PM EST (18:45 UTC), all websites are resolving. Our engineers continue to work on a system-wide solution, and once it is in place, updates to DNS records will once again process normally via the Enom Control Panel and API.

Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution.

The next update will be provided no later than 5:00 PM EST (22:00 UTC).
Jan 17, 10:45 PST

Update - As of 1 PM EST (18:00 UTC), our engineers have introduced an interim solution and continue to work on a system-wide solution, both of which will resolve the DNS resolution issue that certain end customers have been experiencing.

No action is required from customers. As of right now:

* Impacted customers should see their websites resolve imminently
* Any email service interruptions related to missing MX records should be resolved
* Resellers can now successfully generate the list of domains in their account using the Enom Control Panel

If you continue to experience resolution issues, we recommend clearing your browser history/cache.

At this time, the ability to update DNS records via the Enom Control Panel and API will remain disabled. Any DNS update requests have been backlogged and will be provisioned as soon as we’ve implemented our system-wide solution.

New domain registrations and renewals continue to process normally.

We will continue to update as these issues are resolved. The next update will be provided no later than 2:00 PM EST (19:00 UTC).
Jan 17, 10:02 PST

Update - Our engineering team continues to work to restore our systems. In the past hour we have:

* Begun work to implement our system-wide solution for impacted customers
* In parallel, developed a short term fix to the DNS resolution issues that certain end customers have been experiencing

We will continue to update as these issues are resolved. The next update will be provided no later than 1:00 PM EST (18:00 UTC).
Jan 17, 09:00 PST

Update - Our engineering team continues to work to restore our systems. At present, we are seeing issues with our DNS and Reseller Control Panel. As of 10:50 AM EST (15:50 UTC) we can report the following:

Impacted end customers (registrants) are experiencing service interruptions:
* Some websites are not resolving due to missing or incorrect DNS records.
* Some customers may experience email service interruptions due to missing DNS MX records

Please note: We’ve disabled DNS updates via the Enom Control Panel and API for all domains to ensure we don’t interfere with our ongoing efforts to restore DNS records for domains impacted by the DNS issue. New domain registrations and renewals are working as intended.

Resellers are experiencing the following services issues:
* Resellers will be unable to search for or view the list of domains in their account using the Enom Control Panel.

We will provide regular updates as we continue to resolve these issues. The next update will be provided by 12:00 PM EST (17:00 UTC).
Jan 17, 07:50 PST

Investigating - We are investigating reports of DNS resolution and management issues, as well as domain registration difficulties, post maintenance. Our engineering team continues to work on these customer-facing issues and certify their correct operation. We will provide updates as they become available.
We thank you again for your continued patience.
Jan 17, 05:01 PST

Enom Account Login Issues

Resolved - We’ve determined that this issue is related to our recent data center migration work. Accordingly, we have merged it with the following incident: https://enomstatus.com/incidents/03q064h6rb7x
Jan 18, 07:00 PST

Monitoring - A resolution has been implemented and we are beginning to see successful login attempts occur. We will continue to monitor for further failures as they arise.
Jan 18, 05:35 PST

Identified - We have identified the cause of the login issues and our engineering team is currently working on a fix.
Jan 18, 05:30 PST

Investigating - Our developers are currently investigating reports of an inability to log into Enom accounts.
Jan 18, 03:27 PST

Jan 17, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 17, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:21 PST

Enom Data Centre Migration

Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 PST

Update - We have completed the extended maintenance period and our engineering team continues to remediate potential customer-facing issues and certify the correct operation of our platform.

We thank you again for your continued patience.
Jan 16, 23:20 PST

Update - We thank you again for your continued patience.

We have extended the maintenance period to allow our engineering team to continue to test & certify the correct operation of our platform, and also to remediate potential customer-facing issues in an expedited way.
Jan 16, 20:47 PST

Verifying - We thank you again for your continued patience.

We have extended the maintenance period to allow our engineering team to continue to test & certify the correct operation of our platform, and also to remediate potential customer-facing issues in an expedited way.
Jan 16, 15:40 PST

Update - We continue to investigate several issues that were caused by the migration delays. We also discovered resolution problems that impact a few hundred domains. Our engineering team expects to resolve these within the next few hours; we are working with our support team to provide these specific customers with an update. Enom will be back online shortly. We appreciate your patience.
Jan 16, 14:00 PST

Update - We appreciate your patience. The unexpected extension to the maintenance window was due to data migration delays. We also discovered resolution problems that impact a few hundred domains. Our engineering team expects to resolve these within the next few hours; we are working with our support team to provide these specific customers with an update. Enom will be back online shortly.
Jan 16, 12:04 PST

Update - We are extending our maintenance window through 12:00 PM PST. We apologize for the inconvenience this causes, and very much appreciate your patience. We will continue to provide any updates as they become available.
Jan 16, 08:44 PST

Update - We are extending our maintenance window through 9:00 AM PST. We apologize for the inconvenience this causes, and very much appreciate your patience. We will continue to provide any updates as they become available.
Jan 16, 05:32 PST

Update - We are extending our maintenance window through 6:00 AM PST. We apologize for the inconvenience this causes, and very much appreciate your patience. We will continue to provide any updates as they become available.
Jan 15, 23:51 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:13 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 15, 18:12 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:10 PST

Scheduled - The data centre migration is continuing. Our Dev team’s testing indicates the need to extend the migration period to midnight (PST), 16 January. We will keep you apprised of any updates as they come available. Thank you again for your patience & understanding.

From earlier:

Enom’s URL redirector is presently offline for the migration. As a result, URL Redirects (forwarding) will not operate as intended. URL Redirects will forward to destination websites as desired after the migration completes.

We are receiving some reports of domains using our nameservers which are failing to resolve. Owing to the migration we are unable to research and fully address the issue until the migration is complete. This is not an expected outcome from the migration, and we are working to address it as a priority.

Original Maintenance Notice:

To better support our customers and ensure long term stability, Enom will be undergoing a data center migration for a period of 12 hours. This period will be between 6AM PST and 6PM PST on January 15th. Enom support agents will be unable to assist outside of general inquires as the migration will impact all systems.

During the migration both enom.com and enomcentral.com will be unavailable. This means you will be unable to log into your account via the UI (user interface/website) or process any actions via our API (application programming interface).

This also includes but is not limited to:

- Domain registration, transfer, renewal, or contact update requests through our API or UI. This includes actions related to the Registrant Verification Process (RAA).

- Provision new mailboxes or manage your customers’ email settings via the API or UI.

- Provision new SSL certificates or manage your customers’ SSL certificates via the API or UI.

PLEASE NOTE: Any actions that fail during this period will need to be re-actioned once completed.

The following will remain operational:

- DNS will continue to resolve as intended.

- Email will remain operational.

- Active/Issued SSL certificates will remain secure.
----

We apologize for any inconvenience this may cause and we appreciate your patience.

Thank-You

The Enom Team.
Jan 15, 18:09 PST

Jan 16, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 16, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:20 PST

Jan 15, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 15:01 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:19 PST

Enom Data Center Migration

Completed - The scheduled maintenance has been completed.
Jan 15, 18:00 PST

Update - The data centre migration is continuing. Our Dev team’s testing indicates the need to extend the migration period to midnight (PST), 16 January. We will keep you apprised of any updates as they come available. Thank you again for your patience & understanding.
Jan 15, 17:10 PST

Update - We are receiving some reports of domains using our nameservers which are failing to resolve. Owing to the migration we are unable to research and fully address the issue until the migration is complete. This is not an expected outcome from the migration, and we are working to address it as a priority.

Thank you for your understanding; we again apologise for the inconvenience.
Jan 15, 12:35 PST

Update - Enom’s URL redirector is presently offline for the migration. As a result, URL Redirects (forwarding) will not operate as intended. URL Redirects will forward to destination websites as desired after the migration completes.

We apologize for the inconvenience, and thank you for your patience.
Jan 15, 09:33 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 PST

Scheduled - To better support our customers and ensure long term stability, Enom will be undergoing a data center migration for a period of 12 hours. This period will be between 6AM PST and 6PM PST on January 15th. Enom support agents will be unable to assist outside of general inquires as the migration will impact all systems.

During the migration both enom.com and enomcentral.com will be unavailable. This means you will be unable to log into your account via the UI (user interface/website) or process any actions via our API (application programming interface).

This also includes but is not limited to:

- Domain registration, transfer, renewal, or contact update requests through our API or UI. This includes actions related to the Registrant Verification Process (RAA).

- Provision new mailboxes or manage your customers’ email settings via the API or UI.

- Provision new SSL certificates or manage your customers’ SSL certificates via the API or UI.

PLEASE NOTE: Any actions that fail during this period will need to be re-actioned once completed.

The following will remain operational:

- DNS will continue to resolve as intended.

- Email will remain operational.

- Active/Issued SSL certificates will remain secure.
----

We apologize for any inconvenience this may cause and we appreciate your patience.

Thank-You

The Enom Team.
Dec 15, 10:31 PST

Jan 14, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 14, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:19 PST

Hosted Email Service Degradation

Resolved - This issue has been resolved.
Jan 14, 13:14 PST

Monitoring - Our team has applied a fix and customers should be able to create new users through their email manager once again. We will continue to monitor the case to see if there are any further issues.
Jan 14, 10:55 PST

Investigating - We are currently investigating an issue where customers are having problems creating new email forwards and users in their email manager. We appreciate your patience as we investigate the issue further.
Jan 14, 10:05 PST

Jan 13, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 13, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:01 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:18 PST

Verisign Registry - .TV/.CC/.NAME

Completed - The scheduled maintenance has been completed.
Jan 13, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:01 PST

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLDs, please look the registry up in the following spreadsheet:
http://enom.help/chart
Jan 6, 08:00 PST

Jan 12, 2022

Hosted Email Migration - New Outbound Relays

Completed - The scheduled maintenance has been completed.
Jan 12, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 PST

Scheduled - We will be managing new outbound relays for our hosted email services. During this migration period we do not expect any services to be impacted.
Jan 12, 10:12 PST