Payment processing

Incident Report for Enom

Resolved

We are pleased to report that the issue that was causing transaction processing errors has been resolved and no further incidents have been reported. Thanks for bearing with us!

Posted Jul 18, 2019 - 17:10 PDT

Monitoring

A fix has been implemented for the transaction processing/billing update issue and we are now monitoring the results. Thanks for your patience!

Posted Jul 18, 2019 - 15:57 PDT

Update

We are still working to identify the root issue causing unexpected failures of billing updates or transactions. We sincerely appreciate your patience while we work to resolve this issue.

Posted Jul 18, 2019 - 15:42 PDT

Investigating

We're looking into reported errors and unexpected declines when updating billing information or attempting a credit card order. We'll keep you posted.

Posted Jul 18, 2019 - 12:33 PDT

This incident affected: Enom.com (Domain Purchase).