Enom.com Login/Account Access

Incident Report for Enom

Resolved

Access to Enom.com and our API have been stable, so we are closing this matter as resolved. Again, thank you for your patience and understanding.

Posted Nov 21, 2019 - 04:38 PST

Monitoring

This issue has been resolved, and all account access and API functionality has been restored. We will continue to monitor for stability throughout the night. Thank you.

Posted Nov 21, 2019 - 00:28 PST

Update

We continue to actively address the issue with account access and API usage. Email maintenance has been completed and email functionality is restored in full. We will continue to update you on this matter until resolved. Thank you for your patience.

Posted Nov 21, 2019 - 00:10 PST

Update

We continue to work on this matter. We apologize for any delay. As we work on a fix for this issue, users may see momentary connectivity issues with Email as we work on a remedy.

Posted Nov 20, 2019 - 23:42 PST

Identified

Our operations team have identified the issue with account access, and are working on resolving the issue as quickly as possible. We will update you again shortly. Thank you for your patience.

Posted Nov 20, 2019 - 22:21 PST

Update

We are actively investigating continued reports of customers being unable to access their accounts.

Thank you for your patience.

Posted Nov 20, 2019 - 21:08 PST

Investigating

We are currently seeing reports of customers being unable to access their accounts.

Our team is looking into this and we will provide an update shortly.

Thank you for your patience.

Posted Nov 20, 2019 - 20:38 PST

This incident affected: Enom.com (Website, Domain Search, Domain Purchase, Domain Management) and API, Basic Email Service.